The Official Maxis FTTH Thread | v4, Maxis Home Fibre Internet, from RM148
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 Jan 13 2015, 05:09 PM
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#21
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Junior Member
209 posts Joined: Sep 2009 
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QUOTE(krel89 @ Jan 13 2015, 03:23 PM) apparently its also effect my internet connection for astro iptv that is why i will never ever use astro iptv with maxis ftth... no internet, no astro... what to do now? stare at the wall?i get an sms that they said they will solved the problem in my area.  |
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Jan 13 2015, 05:17 PM
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#22
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Junior Member
209 posts Joined: Sep 2009
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QUOTE(sotplug @ Jan 13 2015, 03:28 PM) Time for all affected users to take action. what do you expect? the whole maxis ftth support is being outsourced to contractorSKMM a.k.a. MCMC (those in telco industry knows this is bad news) Upgrading la, fixing la, putus la, TM la, ... all those not our problem. It is Maxis own problems. We pay full price, we get full service. Keep details of: 1. Unsatisfactory service (date, event) 2. Date of complain(s) to Maxis 3. Date of Maxis reply if any (wait 3 days maybe) 4. Pay all your bills. 5. Follow SKMM steps to make complain 6. Remember to demand for rebate This is how I made TM bow down. Now it is Maxis turn. they cannot give you answer because they don't know what is happening and do not expect the contractor to solve the issue fast... maxis pays peanut, so they got some monkeys out there, jumping around the servers, not sure what to do with the problem, clueless! their onsite technicians worst, pretend to be expect, but in reality, a bunch of sohais(imagine sales people is being employed/converted as technician, coming to your house to solve your problem) maxis not even committed to serve its ftth customers, hence the contractor! This post has been edited by danieltay: Jan 13 2015, 05:18 PM |
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Jan 29 2015, 01:44 AM
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#23
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Junior Member
209 posts Joined: Sep 2009
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My internet connection has suddenly disconnected twice today.
When I went to see the router, all the lights are working. After switch off and switch on again, it is working again. It happened once about 28 Jan, 7.30pm and 29 Jan, 1.30am. Anyone facing th same issue? Any expert here? Why all lights on the router working but no internet connection? Scary! This post has been edited by danieltay: Jan 29 2015, 01:46 AM |
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Jan 29 2015, 02:31 PM
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#24
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Junior Member
209 posts Joined: Sep 2009
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QUOTE(aceedburn @ Jan 29 2015, 10:20 AM) All of you are aware that every 48 hours the ip gets renewed and there is a couple of minutes downtime during the ip renewal process right? This could be what's happening to you. Nope this is not the issue, the internet is down twice within 6 hours apart. |
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Jan 29 2015, 02:32 PM
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#25
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Junior Member
209 posts Joined: Sep 2009
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QUOTE(sitescope @ Jan 29 2015, 09:34 AM) Router model ? TG784n v3, Software Release 10.2.8.3(CN) |
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Jan 29 2015, 02:35 PM
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#26
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Junior Member
209 posts Joined: Sep 2009
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QUOTE(sordanny @ Jan 29 2015, 12:58 PM) Yes I get this same issue yesterday at night about 8pm. But I didn't need to reboot router just suddenly it was working again but speed is noticeably slower Mind one I waited for about 5 minutes but nothing happened. I first thought it was my wifi issue. Then I used wired, still the same. And I proceed to reboot.Kinda like some throttling applied but speedtest shows it's normal. Downloading from few sites speed is quite fast, about 900kbps so it's still OK. Youtube was also OK IC. I didn't know about this Will changing to a public IP fix this? After so many years launching, Maxis FTTH is still not ready for big time. Yet they dared to advertise, looking for more victims! |
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Jan 29 2015, 03:15 PM
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#27
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Junior Member
209 posts Joined: Sep 2009
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QUOTE(sitescope @ Jan 29 2015, 03:05 PM) This is expected until u chg that thomson router to any custom router... Need to use the phone wo, can change the router ah? |
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