QUOTE(polarzbearz @ Feb 6 2014, 04:42 PM)
So far I have only filed complaint through Maxis and CFM, haven't file it through SKMM yet. Will try it if there's no progresses.
You should report via SKMM instead of CFM. CFM is actually under SKMM, therefore you should know who has the bigger authority.
Personally, I have positive feedbacks regarding SKMM.
1. Maxis mobile internet user having problem accessing Clash of Clans game. It was blocked by Maxis out of the blue. After almost 1month++ of rage through Maxis forum, SKMM report by a group of users, it was rectified.
2. OKU discount for Home Fibre. Signed up for Maxis Home but before installation, Maxis already removed it. Waiting for more than a month before the installation commence. After that, they billed me the normal price. They did not rectify it after 2-3 trips to Maxis Center, and I went straight with SKMM. Took just a week to get it done
The thing is that once you go the SKMM route, your case will be handled by another department in Maxis, specialized for SKMM or high priority customer service (My guess since the person in charge of your case will keep calling back to update from time to time). They will call you back in few days time after the first email confirmation from SKMM staff.
If you asked me, I think Maxis throttle the connection is very likely. I noticed that I have no problem accessing the sites which load up pretty fast. Even when uploading to Youtube or Amazon Cloud itself, it is pretty good. Just the downloading sucks. I cant think of anything other than an evil handbrake.
This post has been edited by andrekua2: Feb 7 2014, 02:00 PM