Remove other stuff also like memory unit, cables, HDD etc. before sending it in. Just bare console. Yes?

OK. To add on to this thread.

This is a 3-months Live Gold Subscription card.



This is what happens when you are too strong and scratch not just the top layer but actually rub out the code underneath as well!!



So not being able to decipher the entire 25-character code = $$ flushed down the toilet = you're f***ed. I called up Support and reported my misadventure. Again, I ended up with an ignorant young chap from India.

HOW COME ALKT ALWAYS GETS CELESTE AND I END UP WITH INDIAN BOYS!!!
(btw, if anyone is interested, his name is Raymond!)

Anyway ..... after the usual procedure, explained my situation, keyed-in data into their computer, assigned a Service Request ID, scanned and emailed my damaged card, waaallllllaaaaa the next day they replied and gave me a new code. All is well again .... just salvaged my $.

Morale of the story - don't scratch too hard!!

This post has been edited by terranova: Apr 20 2006, 12:24 PM

Don't think so. But best to call up the service centre and quote your serial number. I believe they should be able to confirm whether yours is a HK/SG/TW unit.