he bought his 360 from hongkong so he must send it back to hongkong. those that bought from singapore then send back to ms singapore. but ppl like me bought japanese set must SWIM to japan for warranty.

OK. To add on to this thread.

This is a 3-months Live Gold Subscription card. 



This is what happens when you are too strong    and scratch not just the top layer but actually rub out the code underneath as well!! 



So not being able to decipher the entire 25-character code = $$ flushed down the toilet. I called up Support and reported my misadventure. Again, I ended up with an ignorant young chap from India.

HOW COME ALKT ALWAYS GETS CELESTE AND I END UP WITH INDIAN BOYS!!!    (btw, if anyone is interested, his name is Raymond!)

Anyway ..... after the usual procedure, explained my situation, keyed-in data into their computer, assigned a Service Request ID, scanned and emailed my damaged card, waaallllllaaaaa the next day they replied and gave me a new code. All is well again .... just salvaged my $. 

Morale of the story - don't scratch too hard!!