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 bought HoTS but not upgrading, update - got a gift from Blizz :D

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TSchrommed
post Mar 25 2013, 10:54 PM, updated 13y ago

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hi, nt sure if anyone got the same problems.

I just bought HoTS today, and I already got an email saying it already added into my battle.net account. I already checked and its there too.

but when I start the game, the main screen still says Wing of Liberty, and I cant play HoTS mission. only can view the movie.

under Option > Gameplay > Expansions, I only have WoL and (starter edition)HoTS.

Anyone have any solutions? I tried searching the support page but didnt find the answer im looking for.


Thanks!!!

This post has been edited by chrommed: Apr 5 2013, 03:54 PM
TSchrommed
post Mar 25 2013, 11:29 PM

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ahh nvm..although i got the email that the purchase is successful, but when i check in my transaction history, it is still in queue sad.gif

just how many persons bought HoTS the same day as I am that need me to get in queue lol?
TSchrommed
post Mar 26 2013, 02:02 PM

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the transaction is completed but I still can't access HoTS campaign. arrrr..ticket opened. sad.gif
TSchrommed
post Mar 26 2013, 05:17 PM

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QUOTE(hazairi @ Mar 26 2013, 03:01 PM)
anyway, try check again in us.battle.net whether HOTS account really been added to your account.
*
yeah hots is there and active. last resort would be to try uninstall n reinstall. i read sumwhere in here that works. 14gig gg liao.
TSchrommed
post Mar 28 2013, 06:38 PM

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QUOTE(Jerry416 @ Mar 28 2013, 11:15 AM)
Can play hots dy? biggrin.gif
*
not yet sad.gif

here is what they said about my case -

QUOTE
Hiya!

I'm Game Master Kajtahili and I'm happy to be able to assist you today! I received your petition about your Starcraft II account not updated with the expansion and took a look into what we could do to help!

Currently, there is a known issue with South East Asia accounts that is causing players to be unable to upgrade. The upgrade can be purchased but the account will not reflect it for you. We are working on it and as such, I have submitted your account information to the Developers so they can manually fix this for you.

While there is no currrent ETA on a fix for this, you should be all set very soon. I suggest checking the forums at http://us.battle.net/sc2/en/forum/ for any updates!

Thanks so much for contacting me today and I hope all is well!

Regards,

Game Master Kajtahili
Customer Services
Blizzard Entertainment
<http://us.battle.net/support>


sadding cry.gif
TSchrommed
post Mar 29 2013, 11:09 AM

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woohoo..ok im in! at last!
TSchrommed
post Apr 5 2013, 03:22 PM

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well, this was unexpected. My faith with Bliz just gone up! rclxms.gif

QUOTE
Starcraft II - Account Issue

Salutations!

This is a follow-up to a previously reported issue in which a Heart of the Swarm account upgrade appeared to have not been recognized by the server. I tested this just now for you, and it looks to be all square on our end. Both Wings of Liberty and Heart of the Swarm campaigns appear fully playable with no further messages indicating an account upgrade.

As part of the testing process, I set this account to use a temporary password. I've since emailed you a password reset, which'll enable you to get back into the account. Feel free to set it to any password you'd like, including the one you were using before.

As thanks for your exceptional patience in this matter, we're providing a free Wings of Liberty and Heart of the Swarm key. Your account is already all set, so these keys can gifted to a friend.

WoL: (Removed for obvious reason)

HOTS: (Removed for obvious reason)


If an issue persists with this, just let us know.

Senior Game Master Dreysoth
Customer Services
Blizzard Entertainment
http://www.battle.net/support/
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