Hi, welcome to this thread! Before you start posting on this thread, please spare a minute to read the below message. Thanks.

[/list]REMINDER:

• This is not a trading platform, please do not offer your service or your SIM cards here.
• This package is already a discontinued plan, hence you will not be able to sign up as new subscribers.
• Still, it's the best for you to check with Maxis if this plan is still allowable for now. We are not liable for any misinformation as we are not working for Maxis.
• This is NOT Maxis Wireless Broadband, Biz68/99 or SKMM thread! Their own thread is in this section. Check it out.

Questions	Answers
What is Maxis LTE/3G frequency?	LTE FDD 1800/2600Mhz / 3G UMTS 2100/900Mhz. But Maxis only use DC-HSPA+ on 2100Mhz.
Why my torrent downloads are not moving?	Maxis do cap P2P connections. Torrent Port will only be opened at 1.00 a.m. - 7.00 a.m. or 3.00 a.m. - 7.00 a.m., depending on your area.
I having issue hosting game server or CCTV.	Please call Maxis to get Public IP activated, but there is a QoS capping.
What is the capped speed?	64Kbit/s. If you are not getting this speed don't complaint that you are throttled
Can I use LTE on this plan.	If you have a multisim attached, it is not possible for now. Last update : 29062013
What is the throttled LTE speed after 30GB	Thanks to Maxis, you won't be able to feel the throttle.

For more support questions please use Maxis own FAQ here.

This post has been edited by blacktubi: Jul 4 2013, 12:19 PM

Before you rant about your slow speed to Maxis Customer Care, please be reminded that speed is affected by few factors:

1) Your device:
-You can't expect it to have 20Mbps when your modem's capability is just running max up to 7.2Mbps.
-You might be having a faulty modem, try switching your SIM card with other modems.

2) Your signal coverage:
-If you are not within LTE coverage or getting awful, then don't expect to have 20Mbps of speed.
-Consider placing your modem at a better spot.

3) Congested with other users:
-If you live in an area where there are a lot of users, be prepared with network congestion.
-All telco providers will do survey first before doing bandwidth allocation.
-Even you got a 100Mbps modem, under congestion, you may not even get 5Mbps.

4) Timing:
-Avoid performing download activities during golden hours (7-11 p.m.), this is the period where those working folks are back to home and start jamming the line. Be considerate with others. You could schedule your downloads to start only after midnight when they go to bed.

How to Complaint to Maxis

• Tweet to Maxis CS @MaxisListens
• Submit a complaint to Maxis Forum
• Giving them a call through your Maxis mobile, the number is 123.
• Use the Maxis Live Chat

Lastly, be patient and they will fix your issue soon!

Compiled by fruitie and updated.

This post has been edited by blacktubi: Jun 29 2013, 11:08 PM

How to complaint to Maxis unfair treatment towards you

No need worry

As you can see Maxis already separated the pool.

Refer last time some kena 5GB some kena 3GB especially for those newer one

I actually miss your speedtest

Remember PM me as well

I am really interested to know how they react

Not even a speedtest update.

I only see one speedtest image except from the experience center

My new location. Speed is soso but ping is freaking amazing.

I at those who even file complaints to government agency and etc. Expecting will get a proper response.

Refer to kopitiam

Which one is your universal SIM

I only know RA one is universal

How about telling them directly you want a modem which compatible with their huawei E5331 or Huawei E372

I understand, but confirm those front desk Maxis staff wont know what is E398 or even E392

I am pretty sure Maxis would send a proper SIM through Poslaju immediately

Buy a LTE modem and go to Puchong / Cyberjaya

You need to have public IP for PPTP Protocol VPN to works.

Try it at Streamyx it should work.

To use VPN at Maxis, only find those OpenVPN based

MDMA cannot show DC HSPA+

Check at QXDM and you will see the dual carrier

PM reubun call he remote desktop help you to do it

I guess if you previously used OpenVPN based stuff, get the TUN/TAP interface in the network connection enabled

Find in in the network sharing centre... and click network adapters, see if the TUN/TAP enabled

Control Panel>Network and Sharing Center>Change Adapter Settings (Sidebar)

Hmm, I guess need to wait Reubun to assist you in this case