Unifi Official TM UniFi High Speed Broadband Thread V17
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 Jun 16 2013, 08:28 AM
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#1
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Junior Member
336 posts Joined: Dec 2004  
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I am currently using Unifi VIP5. So far watching youtube is okay, most of the time no log/buffering. But once a while, I do get occasional lag/buffering in watching youtube.
Just wondering, if I upgrade to VIP10, is there a significant or noticeable difference in speed in watching youtube? VIP10 is RM50 extra per month, just want to ask if the (actual) speed increase in watcing youtube would justify it. |
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Aug 6 2013, 01:58 PM
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#2
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Junior Member
336 posts Joined: Dec 2004
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QUOTE(yoda @ Aug 3 2013, 10:37 PM) right !! TM called me to offer the RM169/month upgrade for VIP10, and I have agreed to it. My upgrade was supposed to be activated within 48 hours, but it has been 3-4 days, but still nothing. I received the call during Friday afternoon, so could this be the reason (i.e. 48 hours of business days)? I called TM Unifi, and they don't know anything about the RM169 offer. Do you know the number for me to call and check my status (not the normal TM Unifi number, because they dont know anything about it)? TO summarize: 1) You can take RM199 VIP10 with free Platinum pack of your choice. TM valued this as RM30/month so your affective rate for internet RM 169 2) You can request for upgrade to VIP10 @ RM179 per/month, You will get basic HyppTv Channel. No obligation for platinum. 3) TM special offer to SELECT customer, RM169/month for VIP10 with basic HyppTV. Unless you get a call from TM. don't bother  To those who has signed up for the RM169 upgrade package, how long does it take to get your upgrade activated? |
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Aug 7 2013, 12:10 AM
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#3
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Junior Member
336 posts Joined: Dec 2004
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QUOTE(Tsj261 @ Aug 6 2013, 05:53 PM) Lol I'm in the same situation with you. Agree to upgrade from VIP10 to VIP20 for RM219 on last Friday however up-to-date, I'm still on VIP 10. They say they need 48 hours for it but I already lodge report on it and someone from level 2/3 will respond to me asap. We are in the same boat. Where do you lodge the report? Is it via the normal Unifi phone number?I called the normal TM Unifi line (1300-88-1222) and none of them knows anything about this RM169 offer. Actually I find it weird that there is this special/secret promotion that none of the official TM Unifi customer service knows anything about. If it were any other promotion from other companies, I would think this is a scam. But because this is TM's offer, and the fact that I dont have to pay any money (they just update my auto-pay), so I'm not worried. Just a little bit annoyed that it took longer to activate than promised, and the fact that I dont know how to call them back. Edit: I just remembered something. The TM person who called me about the promotion mentioned that I will get an email to confirm of the upgrade. I haven't even gotten the email confirmation. Have you received your email confirmation? This post has been edited by denver: Aug 7 2013, 12:12 AM |
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Aug 7 2013, 05:10 AM
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#4
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Junior Member
336 posts Joined: Dec 2004
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QUOTE(Tsj261 @ Aug 7 2013, 02:04 AM) I lodge report to the normal TM Unifi CS. I did ask is there any order status regarding my upgrade and she couldnt find out so let's see if anyone would call me tomorrow. Yes, i agree to upgrade last friday, around 4 - 5 pm.Yes, the sales Representative did say once activate will receive email but till date I dont get anything yet. They also mention if I don't get the email nor upgrade within 48 hours then I should call TM Unifi CS. When did you agree to upgrade? Last friday too? |
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Aug 12 2013, 03:58 PM
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#5
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Junior Member
336 posts Joined: Dec 2004
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QUOTE(Tsj261 @ Aug 7 2013, 01:11 PM) I suggest you lodge report regarding your order status. I just make a second call today and ask them to check again regarding my order status. After on hold for awhile, the representative mention to me that my account do not have any existing order and they have to discuss with the sales department about it and the sales department representative most likely contact us. Well, today is Wednesday so i guess we only will be contacted next Monday onwards since tomorrow is already holiday. QUOTE(kazarboys @ Aug 7 2013, 03:34 PM) i also got a call on monday.till nw no news no email.sad.guess have to wait till next monday I received my confirmation email from Unifi today. Restarted the BTU and router, and VIP10 is up and running.  Have you received yours yet? |
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