I wonder why my Unifi's internet light is amber, and after calling them, and they said they reset the connection, it is fine. Last Sunday, same issue. Today, same thing. HyppTV working fine. Tried turning off/on router and modem, still the same. Kepong area. It is only after a call is made to them and "whatever" they check on, the globe icon turns yellow again. Sigh...

Anyone can help me out here...

For the past month, every week there will be a day in which my internet would be down. HyppTV working fine, phone working fine, but not the internet (globe icon on the router amber/orange).

So far it has happened on the 3/6, 8/6, 20/6, 24/6 and then yesterday. To resolve, I have to call up Unifi and then they will do a 'network refresh' for me. They will ask me to turn off my BTU / Router, wait 15 seconds and then turn it back on. When I do it on my own, it doesn't work.

Every time I call them up, a different answer - it is 'normal', 'sometimes it happens', others say router issue, cable issue etc. and then yesterday's one was just plain 'it is normal'. Some said my username/password got hacked or used by someone else, but how is this possible when I already disabled my wi-fi broadcast and been using cable 100% of the time.

It is so annoying. It seems to happen every week. The same thing. I wonder if it is my D-Link DIR615 giving problems but how can it be so when it is them to have to refresh my connection from their side only then my internet works again. I'm just baffled, seem like there is no permanent solution...