eh? is it true that moving the unifi to new place is free? no need to pay 300? can someone reconfirm this please?

Btw, has anyone tried the Maxis 10MB? reliable ka?

ok thanks. so basically its my current network name and password am i right? im now facing this account settings area, what details do i need to enter? is it the ppoe name and password?

Upgrade online can get discount?

is Linksys e1000 support unifi? is yes anyone how to do the setting?
thanks

Just applied online this morning. Book this Wednesday for installation date, i wonder if they will actually come that fast lol.

Can we do the super upgrade deal thru online also? Scared that we upgrade, but the hypptv doesn't get activated for two years free contract

As for the vip10 upgrade, it is clearly said RM169.

Selective customer only .So langsi.  We are paying customer not macai. Screw Unifi just go for Astro IPTV. Can upgrade Astro & much cheaper. 

now got 169 offer or 179 offer?
is it for the loyal customer of 5mbps?

CBPR is what?

Hi, so meaning I still can't upgrade if ever late pay before.

Can we check CBPR at selfhelp portal?

got a question here..probably it's stated on the website, but prefer to ask personally from you guys..

how much is the downgrade fee? i.e. i'm from VIP20, downgrade for few months back to VIP5...anybody knows? or is it still at RM100 for downgrade package speed?

around Bangsar.. it doesn't happen everyday though.. just one out of 7 days maybe.. it's pretty annoying especially when i'm plying games.. 

Can BIZ5 users change to VIP 5/10/20 package? My 24 months contract expiring soon. Tempted to change to VIP 10/20. Any offers for VIP 20 so far? 

saturday night i called and upgrade from VIP5 to VIP10

but then after this i upgrade firmware of my router and i spoiled the connection...

can i ask unifi tech come for free and re-config my modem and router? (router is 3rd party one)

owh if i pay rm50 to tech then they will fix the modem for me?
how about 3rd party router?

i also want request relocate the modem + router since got Hi-Fi there around will affect the wifi, need move away.

Will this use up our internet bandwidth or Unifi will allocate additional bandwidth like for their hypptv STB?

i wonder how long it will take for them to add a new port

Been waiting for weeks

Dear VIP20 friends (and any concerned TM staff reading this)
Not sure if this is the right forum to post this frustration.....(my sincere apologies to mods if not)

I am at a lost and need some help.
Beginning of this month, I lodged a report in the MyUnifi Portal (under mySUPPORT), complaining that my UPLOAD speed was consistently showing only 1.3xMbps speed, while download was consistently around 20Mbps.
I then received an email (subject: "SpeedTest Guideline  /<Name> /1-54xxxxxxxx......") with instructions to do screen captures and send it to TM UniFi Centre (Email Team) for analysis. The next response I got was that my issue "has been escalated to our respective department for further assistance. Please give us some time to conduct a thorough investigation and we will revert to you as soon as possible regarding this matter".
A week down the road, nothing happens.
I again followed up on 16th Aug and 20th Aug and was again asked to provide screen captures for TM to "conduct a thorough investigation".
Now, this is almost a month of "ding-donging" around and very unprofessional of TM when it comes to problem-solving and customer support.
For the life of me, what I cannot understand is that the Speed Test sites provided by TM
(Link: speedtest1.unifi.my / speedtest2.unifi.my / speedtest3.unifi.my / speedtest4.unifi.my) all show upload speeds of min 60% (as what the TM support staff indicate should be the case), but other Speed Test sites like www.speedtest.net, www.speed.jaring.my, speedtest.maxis.com.my, speed.p1.com.my all CONSISTENTLY show a slow upload speed of only 1.3xMbps - what is the reason/explanation?
- Is it that the non-TM SPeed Test sites are not "optimized" for Unifi?
- Or is TM trying to give a false impression that Unifi VIP20 speeds are consistently that good?

NB: Download speeds for ALL SPeed Test sites show the same average of 20Mbps consistently  (Am okay with that)

I think the VIP20 service is great but unfortunately, the approach to solving this issue plus the length of time being taken in solving this issue  (and thus the unprofessionalism).

Please help, somebody - anybody.