Hi, just checked with TM call centre, they say that after 24 months contract, if i wish to downgrade, I need to either pay RM200 penalty charge or renew another 24 months contract for the new package..

anyone here manage to downgrade without any charges or contract duration extension here?

their downgrade policy doesnt make much sense to me, they already earned my money for 2 years and now still tries to bind me to a contract if i try to change my package

This post has been edited by BBXiong: Apr 16 2013, 05:27 PM

thanks, however on their FAQ, it's written that any upgrade/downgrade will renew the contract period back to 24 months again.

actually, as i said, i called them up, and they gave me 2 options, and I am actually talking about the scenario when your 2 years bind contract period has matured. So after 2 years, I wanna downgrade from VIP 10 to VIP 5, only have 2 choice:
a) pay RM200 as penalty charge, and no further contract bind period
b) refresh the contract and get binded for another 2 years

both ways doesnt make sense to me, because after 2 years of contract period, you will still need to either pay, or get stuck another 2 years to get a cheaper package, it's unfair to the consumer side.

so anyone managed to downgrade here without paying nor having to get bind 2 years? otherwise i'd just find some other alternative instead, unifi speed has not been stable recently anyway

you mentioned that you are using another router now? maybe you can try my config, mine was almost the same as yours, but latency is very high due to low signal, what i did was to setup my second router as a network repeater, basically router connects to your main router, and put out wifi signal through it. with that, i get strong connection in my room now. Not sure how you config yours, but i think google should be able to find out

exactly, I was under the same impression, i remember the agent that signed me up said the same as well.

but I was asking the helpline person for a few times on that call and he say this information was being told by some marketing people that he asked..

which is why i would like to get a confirmation here, since it's always more informative then their helpline

I'm using WRT54GS with DD-WRT as my repeater now, took me one whole day to config that thing using DD-WRT's online documentation guide. and during that process i had to reset the router a few times cause i cant access it too

luckily in the end when i was about to give it i succeeded, and now my room signal super strong liao