they allow you to upgrade to 8mpbs?

Modem model: ADSL-INNATECH-W7100N

streamyx packages are come with 12 months contract by default.

a.k.a. splitter

let it viral, complaint to SKMM/CFM.

TM called me and confirm will upgrade to RM140 package for 8mbps, they will add RM20 discount to my account. So my existing two years contract will be terminated and renewed for one year contract starting today. She claimed that the RM20 discount will be forever.

IMPLEMENTATION OF ON-SITE SUPPORT CHARGE
Dear Valued Customers,

You are our top priotity and we at Telekom Malaysia Berhad (TM ) remain committed to delivering highest quality service experience to you.

Our customer service representatives are always ready to assist you with any inquiries on UniFi, Streamyx/Business Broadband, voice and other TM services and for any technical support ,our qualified team will guide you with a step-by step troubleshooting to resolve your technical issues.

TM is happy to send our professional technical team to your premise for a comprehensive on-site support. TM will absorb the service restoration cost in the event the fault is within TM's responsibility. Otherwise, a nominal charge of RM53.00 per visit ( inclusive of GST) will be charged and will be reflected in your next bill. The on-site support charges will take effect on 27 September 2016.

In the case that your equipment set is faulty and needs replacement, you may purchase new equipment set at your own cost from TM. Good news for our valued customers! Now, FREE equipment set replacement if you opt for service renewal. Now, that's life made easier.

You can find out more info here​ or contact us here​, tweet us @TMConnects, call TM Customer Service Centre at 100 or visit the nearest TMpoint.



Thank you​

source

new box will cost you RM318

source

file a case to mcmc/cfm will do.

ok for 4m but not ok for 8m. your snr margin will drop if they cap at 10mbps port.

This post has been edited by dannychen: Nov 21 2016, 09:04 PM

i guess this is better.


Attached thumbnail(s)

copper = black colour cable.
fibre = black colour cable with yellow stripe.

for the ''thank you suprise '' you can choose from this following options : first options ;subscribe any hypptv pack ( aneka , jumbo, varnam , ruby ) free 1 year or VOD for 4 month free two channel second options : subscribe to webe and get discount RM 10 in unifi billthird options :GEMFIVE you will get voucher

Sir/Madam,



Terima kasih di atas aduan yang dibuat kepada kami menerusi pihak Malaysian Communications and Multimedia Commission (MCMC) bertarikh 2 Februari 2017.



Terlebih dahulu, pihak kami amat menghargai usaha tuan untuk menghubungi kami.



Seperti yang anda semua ketahui, TM baru-baru ini melancarkan kempen Ganjaran Istimewa sebagai sebahagian daripada Pelan Penambahbaikan Jalur Lebar yang telah diumumkan pada 24 Oktober 2016.



Ganjaran di bawah kempen tersebut termasuklah naik taraf kelajuan, pakej-pakej Webe dan HyppTV serta baucer diskaun gaya hidup. Ramai yang telah menyatakan pilihan mereka dan kami akan melakukan yang terbaik bagi memenuhi pilihan tersebut secepat mungkin.



Para pelanggan Streamyx juga adalah sebahagian daripada Pelan Penambahbaikan Jalur Lebar - kempen Ganjaran Istimewa ini. Pelanggan-pelanggan yang layak akan dihubungi bermula April 2017 untuk penaiktarafan pakej sedia ada anda.

TM sentiasa menaik taraf infrastrukturnya, menambah kapasiti rangkaiannya serta memperbaiki ketersediaan perkhidmatannya bagi memberikan pengalaman yang lebih baik. Anda akan dimaklumkan berkenaan penawaran dan perkembangan terkini menerusi pengumuman dan komunikasi apabila tiba masanya tidak lama lagi. Sementara itu, kami berharap anda akan menikmati ganjaran penghargaan yang kami sediakan untuk anda.



Terima kasih sokongan berterusan anda kepada produk dan perkhidmatan kami. Sekiranya terdapat sebarang pertanyaan atau maklum balas, sila layari laman web www.tm.com.my ataupun e-mel ke help@tm.com.my. Anda juga boleh menghubungi TM di talian 100 dan alternatifnya, sila tweet kami di @TMconnects atau melalui facebook di Everyone Connects.



Sekian, terima kasih.



Yang benar,

Nur Raini

TM Email Team

Telekom Malaysia Berhad

just file a complaint to mcmc/cfm on the thank you surprise and see what they reply.

so far, lowest price i heard is RM140 for 8mbps.