Dear Mr.  ,

Thank you for your feedback. Our automated feedback system has forwarded your issue to us for our attention and reply.

Referring to your feedback dated 14th January 2013 on 8Mbps availability query, we would like to thank you for your keen interest of our products and services. We are glad to inform you that the Streamyx 8Mbps service is currently available in your area. Kindly be informed that you can upgrade your Streamyx account at any nearest TMpoint.

You are able to search the nearest TMpoint outlets at our website as follows:
http://tmpoint.tm.com.my/content.cfm/ID/9B...8B0FFC3D6BFF971

Kindly be advise to bring along the relevant document as per below for the upgrading process:

1) Photocopy I/C
2) Authorization Letter (if you assign someone on behalf)

Alternatively, please be informed that Streamyx upgrade application can be done at http://www.tm.com.my/shop/home/Pages/home_streamyx.aspx by clicking "Upgrade". Please fill in the particulars required upon the online upgrade process and please revert to us details as per below if you have any difficulties upon application.

1. Full Name of applicant:
2. I/C Number of applicant:
3. Installation address:
4. TM telephone number:
5. Apply for package:
6. Error message received: (Kindly attach in .jpeg format)
7. Contact person:
8. Latest Contact number:

Please be assured that we will provide you with assistance upon receiving your e-mail.

Please be informed that the upload speed for this package is 512Kbps.

For more information, please refer to the link as per below:
http://www.tm.com.my/ap/personal/internet/...broadband1.aspx

For further assistance or feedback, kindly e-mail us at help@tm.com.my.
Alternatively, you can also contact TM at 100, choose language, and select "Product and Services".

We look forward to serving you better.


Regards,

Umi Azra
Customer Service Support,
Telekom Malaysia.

Mode: ADSL_2plus
Traffic Type: ATM
Status: Up
Link Power State: L0

  Downstream Upstream
Line Coding(Trellis): On On
SNR Margin (0.1 dB): 341 309
Attenuation (0.1 dB): 170 99
Output Power (0.1 dBm): 163 121
Attainable Rate (Kbps): 24996 1475

/k brought me here.

I am using 8mbps for 1 years now. but after moving to new area, the speed is being slowed down until half.

before this using direct download i can get 1mbps but now I only managed to get 800kpbs.

And hypptv also dead while streaming youtube. fml. 

after 3 times i rejected 8mbps upgrade...i got this offer. permanent rm150(exclude gst) with new 2 years contract..
so, in my mind was...  "fine....only add rm10 from the 4mbps line.. "

definitely ok

ok for 4m but not ok for 8m. your snr margin will drop if they cap at 10mbps port.

Haiyah 1 year very fast one

Anyone know what should I do for my issue? seems like tmnut wrongly capped my speed since they fixed the noise issue few months ago.  I been chatting with their technical online chat for some time now and it has been the same answer:



[attachmentid=8978382]
I some how didn't save last month chat or misplace them somewhere on my desktop.

So.. what will happen next after I made a report with skmm?

Ya mang

If can sign up better sign up now before 2 late

The day i FINALLY got the old blockbuster deals 4mb took more than 3 years 4 somebody 2 terminate then only mine can cucuk in 2 the port

Haha well said