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Maxis Maxis 3G/4G "legacy" Unlimited Mobile Internet V10, Don't Envy at Our Super Fast Speed! :D

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STEVE75
post Jan 25 2013, 12:04 AM

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QUOTE(digilife @ Jan 24 2013, 11:59 PM)
the BIG one

[attachmentid=3279765]
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Good one rclxms.gif
STEVE75
post Jan 25 2013, 01:59 PM

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QUOTE(kahjye @ Jan 25 2013, 01:58 PM)
i`ve gotten the same email from skmm
Dear Sir,

COMPLAINT ON TELECOMMUNICATIONS SERVICE

Thank you for contacting the Malaysian Communications and Multimedia Commission (MCMC).

We acknowledge receipt of your complaint. Please be advised that we have instructed Maxis to take necessary action to address the issue raised.

The service provider is required to respond to you accordingly on the findings and actions taken by them within 15 days. 

Should you have any other enquiry, please do not hesitate to email us at aduanskmm@cmc.gov.my or contact our complaint hotline at 1800 888 030 (Mon-Fri 8.30am to 5.30pm).
Thank you.

******************
CONSUMER COMPLAINTS BUREAU                                                         
Malaysian Communications and Multimedia Commission
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standard reply from SKMM
STEVE75
post Jan 25 2013, 04:28 PM

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QUOTE(Safar @ Jan 25 2013, 04:23 PM)
Yes, only for Mobile Broadband, they give you the 3G device back in that time and speed will be slow after 3GB / 5GB

Not for Data Plan. They trying to manipulate their statement.
What make you think they didnt do this earlier ? only tying to do now.
In fact they cant, so this data plan was stop after 24 Aug 2009, however who ever subscribe before that can still get unlimited.
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have u seek ur lawyer advice regarding the subscription b4 24 aug 09. the unlimited plan is it still valid until maxshit only implement FUP now?
STEVE75
post Jan 26 2013, 10:11 AM

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just received a call from maxshit saying that the quota for unlimited will be there & throttle to slower speed after quota officially.
STEVE75
post Jan 28 2013, 08:04 PM

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i think complain to skmm don't help much to revert to unlimited. why not try alternative channel like http://ttpm.kpdnkk.gov.my/portal/index.php/en/
STEVE75
post Jan 28 2013, 11:17 PM

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Safar last time u mentioned u have ur own lawyer. Have u seek ur lawyer advice that the FUP is it valid for those who signed up b4 9 Jan 2013.
STEVE75
post Jan 29 2013, 10:24 PM

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This is maxshit standard reply. i already failed an inquiry to TTPM's e-tribunal & waiting from the pegawai to confirm whether can fail the case against maxshit or not.

http://ttpm.kpdnkk.gov.my/portal/index.php/en/

I also add the attachment shown below

http://web.archive.org/web/20080211234513/...al/tnc_main.asp

http://web.archive.org/web/20080211235454/...nd/termncon.asp

http://web.archive.org/web/20080203111338/...earch/index.asp
STEVE75
post Feb 10 2013, 08:15 PM

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no throttling to slower after 30GB used up.
STEVE75
post Feb 11 2013, 11:12 PM

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chat with maxis cs as below:


[10:48:43 PM] Maxis: Welcome to LIVE Chat.
[10:48:51 PM] Maxis: Hi, I’m Ben. How can I assist you?
[10:49:07 PM] : how to activate 4g service for my sim card?
[10:50:01 PM] Maxis: Are you referring to Mobile internet or broadband?
[10:50:18 PM] : mobile internet
[10:51:02 PM] Maxis: We regret to inform that Maxis 4G LTE only supports for Wireless broadband at the moment.
[10:51:12 PM] Maxis: You may refer http://www.maxis.com.my/4GLTE/main.asp for more information.
[10:51:45 PM] : how about this one http://www.maxis.com.my/personal/4gdevices/main.asp
[10:52:48 PM] Maxis: One moment.
[10:53:18 PM] Maxis: You are able to use 4G for the selected device only.
[10:53:45 PM] Maxis: You will be automatically connected to 4G and it depends on your location as well.
[10:53:53 PM] : i got the 4g device
[10:54:29 PM] Maxis: One moment.
[10:54:49 PM] : that's y i'm asking u whether i need to change my existing 3g sim card to 4g sim card & activate it?
[10:55:03 PM] Maxis: Apologise.
[10:55:03 PM] Maxis: One moment please.
[10:58:23 PM] Maxis: Please be informed that LTE Service will be added to more Mobile Internet plans on the 22nd February 2013 onwards.
[10:58:53 PM] Maxis: You are not able to use 4G at the moment until 22nd February 2013.
[10:59:17 PM] : ok tx
[10:59:39 PM] Maxis: Would there be anything else that I can help you with?
[11:00:17 PM] : how about for unlimited data plan? is it will be available on 22 feb 13 onwards also?
[11:00:52 PM] Maxis: We did not received any information about the plans at the moment.
[11:01:56 PM] : on 22 feb 13 onwards, do i need to change the existing 3g sim card to 4g sim card & activate it?
[11:03:00 PM] Maxis: You don't need to change your simcard.
[11:03:30 PM] Maxis: You have to change your APN setting in your phone.
[11:03:30 PM] : so it will activate itself?
[11:03:45 PM] Maxis: Yes.
[11:03:45 PM] Maxis: Kindly provide your device model please?
[11:04:43 PM] : huawei e589
[11:06:08 PM] Maxis: You may refer to us back on the steps to change the settings for windows phone.
[11:06:28 PM] Maxis: You don't need to make any changes at the moment.
[11:07:07 PM] : ic tx.
[11:07:22 PM] Maxis: Would there be anything else that I can help you with?
[11:07:55 PM] : tht's all tx.
[11:08:08 PM] Maxis: Thank you for chatting with us. It's been a pleasure serving you.
[11:08:18 PM] Maxis: Happy new year and have a nice day.
[11:08:38 PM] Maxis has left your chat session.

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