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 KM1 EAST @ BUKIT JALIL, By Berjaya

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kiathau
post Jul 15 2016, 05:12 PM

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To add on, i received an epic reply from the condo's Property Manager. After sending emails to them for three (3) months saying that all complaints to be submitted via the management office.

The way they handle is driving me crazy!
SUSempatTan
post Jul 15 2016, 07:21 PM

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Ask them to give u real timber flooring + marble. Hahaha
kiathau
post Jul 19 2016, 11:07 AM

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QUOTE(kochin @ Jul 15 2016, 08:07 AM)
no idea. probably some timer or electrical stuff.

good luck bro.
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New discovery on the non-sensitive main gate access,
- Problem arise after VP, in March 2016, and for the past 3-4 months we are suffering with the non-sensitive main gate access, which most of the time i have to wind down my passenger window to get it works.
- Had meeting with develop on April which they promised to conduct a survey to validate how many owners facing the problems and the symptoms, have not seen any of those being conducted.
- Sent numerous complaint emails over the past 3 months to the developer non were responded.
- Finally, a response from the developer on mid July 2016, the summary of the statement is,

QUOTE
The access card system is working well after adjustments. Most owners do not have any problem except a few owners may experience some difficulties which could be due to heavy tinting of their cars or the access cards are not positioned correctly


- Question, how do we derive the conclusion on heavily tinted car affecting the sensitivity, is there a proof? Any supporting facts on this justification?
- Finally, i had a chat with the contractor servicing at the condo and he taught me the proper way of holding the access card, and voola, i have no problem scanning the card in / out.
- Question, who should be first conducting all these diagnostic and solutions, and who should be communicating this alternative to the owners?

Lift car card reader
- Problem arise after the card reader were placed within the lift panel.
- Any scanning of the card takes 3 to 10 seconds and very the reading sensitivity is inconsistent.
- Sent numerous complaint emails over the past 3 months to the developer non were responded.
- Finally, a response from the developer on mid July 2016, the summary of the statement is,

QUOTE
After deliberation, our management decided that for the convenience of the owners, functionality should prevail over aesthetics. We will instruct our contractor to place back the card readers to their original position in the lifts, which is outside the lift panels. We will not entertain any more requests from owners with regards to the position of the card readers.


- On the same chat with the contractor servicing the condo, I was told that our access card has two (2) parts, the long range chip and proximity chips. If we were to scan it on where the proximity chip located, the scanning should be more sensitive, and I have personally tested it, on certain part / position, the scanning is more sensitive, all we need now is to know exactly where the proximity chip located.
- Question puzzling me, who should be first conducting all these diagnostic and solutions, and who should be communicating this alternative to the owners? Why are we moving backward?


kochin
post Jul 19 2016, 01:19 PM

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QUOTE(kiathau @ Jul 19 2016, 11:07 AM)
New discovery on the non-sensitive main gate access,
- Problem arise after VP, in March 2016, and for the past 3-4 months we are suffering with the non-sensitive main gate access, which most of the time i have to wind down my passenger window to get it works.
- Had meeting with develop on April which they promised to conduct a survey to validate how many owners facing the problems and the symptoms, have not seen any of those being conducted.
- Sent numerous complaint emails over the past 3 months to the developer non were responded.
- Finally, a response from the developer on mid July 2016, the summary of the statement is,
- Question, how do we derive the conclusion on heavily tinted car affecting the sensitivity, is there a proof? Any supporting facts on this justification?
- Finally, i had a chat with the contractor servicing at the condo and he taught me the proper way of holding the access card, and voola, i have no problem scanning the card in / out.
- Question, who should be first conducting all these diagnostic and solutions, and who should be communicating this alternative to the owners?

Lift car card reader
- Problem arise after the card reader were placed within the lift panel.
- Any scanning of the card takes 3 to 10 seconds and very the reading sensitivity is inconsistent.
- Sent numerous complaint emails over the past 3 months to the developer non were responded.
- Finally, a response from the developer on mid July 2016, the summary of the statement is,
- On the same chat with the contractor servicing the condo, I was told that our access card has two (2) parts, the long range chip and proximity chips. If we were to scan it on where the proximity chip located, the scanning should be more sensitive, and I have personally tested it, on certain part / position, the scanning is more sensitive, all we need now is to know exactly where the proximity chip located.
- Question puzzling me, who should be first conducting all these diagnostic and solutions, and who should be communicating this alternative to the owners? Why are we moving backward?
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a smart developer would have instructed each and every service provider to provide training/manuals for their product and in return combined it into their house rule book.
then it's covered. voila!
Akita
post Sep 2 2016, 10:44 AM

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QUOTE(kiathau @ Jul 15 2016, 02:38 PM)
Thanks bro kochin.

This is just part of my observations, i have a longer list but i have yet to compile.

I was trying to highlight all these observation to the developer, and following is the chronology,

- We had 2 meetings with developer (Marketing GM, Project Director, Operation Manager and etc were there), architects and the rest of them and highlighted all the issues (of cause the list is growing).
- I personally prepare the minutes and notes and send to the developer for follow up (for both meeting).
- From 16 April 2016 until now we only received 1 reply in 16 May 2016, until today, no matter what reminder we sent, no response received.

Since i can't get any feedback / response, what should i do? Any other channels that i can escalate to?

I am really running out of ideas and hence shouting help over here.
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Hi kiathau, we have viewed few units at KM1 East, apart from your list mentioned above, not sure if you too feel that the design of the rilling at the balcony is kind of too wide apart, we actually asked officer at the MO if they (or owner) can do something about it, answer given was NO. Kinda worry if something might have fallen while walking under the balcony.

Akita
post Sep 3 2016, 12:29 PM

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QUOTE(Akita @ Sep 2 2016, 10:44 AM)
Hi kiathau, we have viewed few units at KM1 East, apart from your list mentioned above, not sure if you too feel that the design of the rilling at the balcony is kind of too wide apart, we actually asked officer at the MO if they (or owner) can do something about it, answer given was NO. Kinda worry if something might have fallen while walking under the balcony.
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The sales brochure shown balcony sealed with glass!
Maneki-neko
post Sep 3 2016, 02:30 PM

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wah! this developer gives so many problems to the home owners!
kiathau
post Sep 4 2016, 04:00 PM

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QUOTE(Akita @ Sep 3 2016, 12:29 PM)
The sales brochure shown balcony sealed with glass!
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Yes, we have the same concern of the choice of material, the balcony railing is made of wood, which cracked almost every few months bangwall.gif

Same answer, nothing can be done.

I felt a bit helpless at this stage.
Akita
post Sep 14 2016, 10:07 AM

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QUOTE(kiathau @ Sep 4 2016, 04:00 PM)
Yes, we have the same concern of the choice of material, the balcony railing is made of wood, which cracked almost every few months  bangwall.gif

Same answer, nothing can be done.

I felt a bit helpless at this stage.
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This sounds horrible and totally unacceptable! Have you tried gather more owners' concerns just to protect the interest of the owners and bring the issues to the table and call for a formal discussion with developer? If they still tidak apa attitude, get media to involve too?

kiathau
post Sep 19 2016, 11:57 AM

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QUOTE(Akita @ Sep 14 2016, 10:07 AM)
This sounds horrible and totally unacceptable! Have you tried gather more owners' concerns just to protect the interest of the owners and bring the issues to the table and call for a formal discussion with developer? If they still tidak apa attitude, get media to involve too?
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Hi Akita, tried gathering the owners but does not yield any favorable results. State of refusal now. Media is the last choice and may not be supported by everyone rclxub.gif
westthen
post Oct 6 2016, 05:50 PM

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didn't know this development was this bad

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