They don't really give existing users much benefit. I tried calling them and they told me to pay the full amount anyway. That's why I decided to screw them and order from the Apple store.

Yup. That's the standard treatment you get if you're not a high-paying customer. I remember 2 years ago when my dad wanted to activate roaming, they asked for a RM500 deposit. He raged because they refused to waive the deposit despite us being postpaid customers for years. After a lot of arguing, they finally agreed on RM200, which is just about what we're billed monthly. The only reason we've not jumped telcos is because DiGi's currently provides the best rates for our needs.

Ambassador plan = next level. We peasant level have to make do with shouting at DiGi CS.

fruitie I got my sim cards replaced yesterday, charges not waived.

Have to say, I kinda saw this coming. With so many new customers joining on contract, there's really no need to take care of the existing userbase.