QUOTE(vostro78 @ Nov 15 2014, 07:08 PM)
I thought they say can ask for waive for penalty ? This price can get another smart phone le...bill shock
QUOTE(tzxsean @ Nov 15 2014, 07:15 PM)
waive for walk in only
no love for pre-order through internet

erm.. somehow in my humble opinion, no offence.. they involved penalty fee most probably because you switch from an on-going contract plan to another new contract plan, ie idigi88 to idigi78. actually they have stated clearly regarding this.
really my humble opinion, i guess, yes i guess, they would not waive for you the penalty fee even if you purchase by walk in since this has violated the contract terms.
i guess the point which you can use to complain, which i assume to be like that, maybe is the online ordering system did not alert you regarding your on-going contract plan during your process of purchase. they should alert you when they found you still bond to an existing contract plan.
no offence. correct me if i m wrong.
This post has been edited by genzi0401: Nov 15 2014, 07:31 PM