Yup. Agreed. My first and only experience with Signature Kitchen was very pleasant. Me and wifey went to Home Dec and initially planned only to do our wet kitchen which is 11 feet long and with a small L at the end for a sink. Cost about 10k including all fittings (Franke sink and taps, Ariston hood, hob etc) for their Finoline laminated series with their cheapest corian hardtop glacier white. Further on, after much deliberation, we decided to change our U shape dry kitchen with small island in the middle as well since new wet kitchen and old dry kitchen does not go too well. Cost 20k with the same Finoline laminated series with glacier white corian hardtop. They allowed me to used back my oven, kitchen hob and hood for the dry kitchen and I just have to provide them the model / dimensions of my kitchen appliances.

Anyway, the thing here is sometimes the sales people can make or break a company's name. It just takes ONE bad sales person and the whole company is made out to be bad which is actually incorrect. I have my fare share of bad sales people and sometimes it makes the purchasing experience sour even though the company and product is good. All along I always thought Signature Kitchen is only for the rich (which they do have and me and my wife dare not ask for their high end line which we saw at their Kota Damansara showroom) but they do have their affordable line to cater for the medium range as well.