I was about to post my comment to their advert in Creative Homes, however after I submitted, it says 'awaiting moderation/approval'. So I guess my comments to them will never make it to reader's knowledge at all. Here's my comments to post on their advert....

The following serves an information for some of you guys who ever considered Signature Kitchen at the first place..


Signature Kitchen is a big NO NO for me even with the budget I have. I first walked in to the TTDI branch.. Noone came to assist me and my husband. The staffs were busy chatting among themselves at the table, so I had to call for help from one of them!! Dealt with Rachel who didn't look too happy at first (that's fine, cos I probably interrupted their interesting conversation - but I still think that's not how it should be as I feel they should at least greet customers with a HI or WELCOME). About Rachel - she didn't bother to explain much about any products to me when I asked about the different table top materials, etc. But I remember her pointing to my MYvi car parked outside, saying 'It's just like buying a car, depending on the money you invest, that shall be the quality you get'. Fine - fair point! But in my opinion I think it was rude to begin with; whether she has said that intentionally or not. Then she copied our floor plan and said will get back with a quote in 2 weeks. I called back once or twice after 3 weeks, but she was always out for fair or had an appointment. I left my number each time with her colleagues so she could call me back - but never did she. I called a few more times for status updates, even leaving my number, my husband's number... still nothing from them. That's when I decided THAT'S IT! Until I saw this advert from Signature Kitchen that says “professional consultancy”, it starts boiling my blood again. I decided to call to their hotline to let them know how disappointed I was with their service. Spoke to the product manager apparently, who said he will investigate this matter and get back to me in 2 days. FYI, it's been more than 2 weeks now, but I'm still not hearing from anyone yet. I'm really curious to find out what has happened to my floor plan and quote - I seriously don't need their service anymore now that I've engaged another, but all I want to hear back is to understand what exactly has happened – did they really think I can’t afford their kitchens?!
Would you even dare to think what will be the after-sales service like, say your BLUM soft close mechanism doesn't work as expected, so on and so forth?? So, need I say more?

Seriously Signature Kitchen, regardless of how good your product may be, if the service is going to be like this, trust me, one of the days YOU will lose out to all YOUR competitors. It's no wonder people say YOUR sales representatives get enough commission by just closing 3 deals of RM50,000 each in a month, so there's no need of more customers. I guess that's very true..