Hi, welcome to this thread! Before you start posting on this thread, please spare a minute to read the below message. Thanks.

You can:

• Discuss about phone/modem/settings for Maxis 3G/HS 3G.
• Comment about Maxis 3G/HS 3G.
• Ask for opinions on Maxis 3G/HS 3G.

You can't:

• Discuss about piracy or illegal contents.
• Request forummers to rent out their SIM cards here, this is not a trading platform.
• Offer to rent out your SIM cards to forummers here, this is not a trading platform.

REMINDER:

• This package is already a discontinued plan, hence you will not be able to sign up as new subscribers.
• Still, it's the best for you to check with Maxis if this plan is still allowable for now. We are not liable for any misinformation as we are not working for Maxis.
• This is NOT Maxis Wireless Broadband thread! There is a separate Maxis WBB thread on this section. Check it out.
• Until today nobody knows if the so-called corporate plan is really unlimited. So, in the mean time the Biz 68 subscribers can post here.
• Whatever SKMM or anything besides this plan, please bring your discussion to the dedicated threads.

Before you rant about your slow speed to Maxis Customer Care, please be reminded that speed is affected by few factors:

1) Your device:
-You can't expect it to have 20Mbps when your modem's capability is just running max up to 7.2Mbps.
-You might be having a faulty modem, try switching your SIM card with other modems

2) Your signal coverage:
-If you are not within DC-HSPA+ coverage, then don't expect to have 20Mbps of speed. Be contented with just probably 5Mbps speed, that's probably what your tower is capable of. I know someone who was already running in joy though he only gets 2Mbps on his Maxis. Yes, he is in Mukah, Sarawak.

3) Congested with other users:
-If you are unlucky and you live in an area where there are a lot of similar users like you, be prepared with network congestion. Everyone is fighting with you. Though you might be living in a non-urbanized area, that doesn't mean your area will have good speed. All telco providers will do survey first before doing bandwidth allocation, if you area has low density of users, they will not allocate more speed to that tower. So can't do much thing about this.

4) Timing:
-Avoid performing download activities during golden hours (7-11 p.m.), this is the period where those working folks are back to home and start jamming the line. Be considerate with others. You could queue your downloads to start only after midnight when they go to bed.

5) QoS:
-Check your QoS first, it could be your area is only capped to 2480/2480.

OK, after checking through the above steps and you are still very sure that something is wrong with your connection and tower. Login to your Twitter account and start tweeting the Maxis CS. Follow them @MaxisListens and they could respond to you quite swiftly. Lastly, be patient and they will fix your issue soon!


Before I forget, I think it is worth mentioning here that Maxis blocks P2P port in order to provide better speed to other users. Let's not forget there are other needy users out there depending on this connection to do their work and etc. So, don't hog the connection with your P2P activities. The port will only be opened at 1.00 a.m. - 7.00 a.m. or 3.00 a.m. - 7.00 a.m., depending on your area. So, plan your download activities wisely.

Of course this can be solved with VPN or SeedBox but I'll not further drill into this part. Check out yourself and don't ask me or us how to bypass it.

-Credits to fruitie for the info posted above.

How to complaint to Maxis unfair treatment towards you

What you can do

• Lodge a complaint to government agencies.
• Lodge a serious complaint to Maxis request for a compensation over the breach of contract.
• Contact your Maxis agent and request he/she to handle it for you or request for an explanation.
• Jump ship to other telco

What you can't do

• Rage towards other users in this thread

Useful links for complaints channel :
http://www.skmm.gov.my/
http://www.cfm.org.my/
http://www.pcb.gov.my/
http://www.nccc.org.my/v2/





This post has been edited by blacktubi: Jan 15 2013, 09:16 PM

I actually don't mind the 30GB is the speed before 30GB is good



But if imposed the cap and the service is bad, this is a bad ISP.

mel5582 Did you enquire about LTE?

This post has been edited by blacktubi: Jan 9 2013, 09:40 PM

Maxis did use femtocell in those shopping malls

If legacy users is affected.

Maxis is violating their policy originally signed years ago.

Legal action can be taken one.

Just report to Cfm in this case.
Cfm handle everything for you

SKMM is more on the services

While Cfm handle all kinds of dispute and they take it seriously

http://proof.ovh.net/files/10Gio.dat

Who request for test file?

I challenge if anyone here can finish download this

I still remember they solved the bad routing issue quite quickly

p1 forbiz give really good quality router.

No need N16 because it pawn N16

Yes usually <20Mbps
Umobile is using Umobile own tower >20Mbps and usually >30Mbps
Maxis LTE is unknown yet, nobody tested and no experience center

Will complaint if still see 30GB tomorrow


MX510
Complaint here as well
http://www.nccc.org.my/

Which I dont think the problem would gone tomorrow as well.

Weekend which admin is willing to fix the issue

12AM and no maintenance found.

It is unlikely 30GB to go away, filling complaint tomorrow

Now anyone got their package uncapped?

I now got very nice reason to terminate even request compensation

My issue is not fixed for 6months +

Last ETA is by end of January

If not fixed, gonna file complaint to NCCC

Still quite positive now

Edit : typo

This post has been edited by blacktubi: Jan 12 2013, 02:28 PM

Filed my complaint to Maxis through chat. Yes, the staff who handle me is responsible.

He can't give me an explanation tho but would divert me to the right team

Base on my experience with my friend last time which signed more about 10+/- device at once.

Initially he take the RM68 3GB one, then I suggest him to ask about unlimited package.

The agent end up subscribing Biz68 for him.

Just ask for Biz Internet 68