QUOTE(leecwai @ Jan 14 2013, 05:45 PM)
Below are what I think unlimited plan user has suffered which can be included in the email
1) Unannounced change of detailed service that affect the consumer from making the right decision. A potential consumer could have selected other service provider if this change has been made known publicly in advance.
2) Unannounced and sudden change by Maxis has interrupt the life style of the consumers in an inappropriate manner, causing inconvenient, dissatisfaction and disruption to the way of life that Maxis has serviced for years, where the consumers have accustomed to the years of continuous and same service from Maxis.
3) The change is not only unannounced to the public but to Maxis internal customer service as well, causing confusion, mixed answer and unnecessary frustration to the customers, especially to the customers who was capped unknowing the sudden change.
bro, you draft we all copy yours and email by tonite1) Unannounced change of detailed service that affect the consumer from making the right decision. A potential consumer could have selected other service provider if this change has been made known publicly in advance.
2) Unannounced and sudden change by Maxis has interrupt the life style of the consumers in an inappropriate manner, causing inconvenient, dissatisfaction and disruption to the way of life that Maxis has serviced for years, where the consumers have accustomed to the years of continuous and same service from Maxis.
3) The change is not only unannounced to the public but to Maxis internal customer service as well, causing confusion, mixed answer and unnecessary frustration to the customers, especially to the customers who was capped unknowing the sudden change.
i dun have Law background, Fruitie have but she is busy
thanks
Jan 14 2013, 05:53 PM

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