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 Maxis iPhone Discussion Thread | V4, Strictly for Rates/Plans Discussion ONLY

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syahmi_azri
post Mar 29 2013, 12:33 AM

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guys, I dont know whether this is relevant to this thread or not but I am just goin to write my short review on my purchase of Iphone5 at maxis recently.

On the 26th March I bought an Iphone5 16g White Outright ( no contract) from Maxis centre. Brought it back home, charge it and I notice yellow spot/streak on the screen when the phone is hot. Decided to get it replaced for a new one the next day.


The next day 27th, I went to the centre and the guy said that I have to give in the phone and they will send it to repair and I have to wait for 14days. I was appalled by the reply, I thought I can get it replaced. I demanded from them to get it replaced on the spot cause it is clearly not my faults and they shouldnt use my warranty to repair the said phone.
He replied that I can get it replaced only from the store in KLCC , TTDI , Penang and Sarawak, mind you that I bought this from Maxis Centre Alor Star. I was devastated by the answer and decided to call Apple Careline, the guy said that within 7 days of purchase, I am entitle for phone replacement. Sadly, that only applies to Iphone bought from apple store, not from maxis.

So here i am using a newly bought phone with yellow streaks and sometimes the area flickers. I dont know what am i supposed to do now? Should i just let them use my warranty and repair my newly bought phone? Sorry if my post is irrelevant to this thread, I am very sorry. Anyone can help me out with this?
syahmi_azri
post Mar 29 2013, 11:52 AM

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QUOTE(gengstapo @ Mar 29 2013, 01:13 AM)
Have you try contact Maxis HQ at KLCC?
Tell them your situation. usually, within 7 days we are entitle to get 1 on 1 exchange
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Do i have to go to KLCC to get it replaced? or just get their confirmation, have their statement emailed to me and I can replace it in any maxis centre?


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