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Home Networking ASUS Malaysia Networking User & Technical Support, Managed by ASUS Malaysia Representative

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virtua_listener
post Nov 7 2018, 11:41 AM

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hi admin...

I'm using router Asus RT-AC66U, performance ok but now 1 of the LAN port got a prob. If
I plug in a cable, it still detects the connection but without any IPs (try both DHCP n Static). I found in youtube, there's a lot of LAN port probs when using Asus router - similar like this. Do I need to claim a warranty or etc?

This post has been edited by virtua_listener: Nov 7 2018, 11:43 AM
virtua_listener
post Nov 12 2018, 05:58 PM

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[quote=ASUSmy,Nov 7 2018, 03:06 PM]
Hi virtua_listener,

May I know what is your Internet package? And which LAN port are you plugged in?
-LAN port no. 1.

If UNIFI Home, please try LAN port 1 to 3 as LAN port 4 are reserved for HyppTV.
-Still using LAN port no. 4. (UNIFI-Home)

If you didn't use HyppTV, please change the ISP Profile to UNIFI Business.
-I'm using HyppTV,

Thank you



virtua_listener
post Nov 13 2018, 12:40 PM

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QUOTE(ASUSmy @ Nov 12 2018, 07:33 PM)
Hi virtua_listener,

Have you tried with other PC/laptop?

You can try resetting the router to default setting and test again, if still same, LAN port 1 not working, then it might be hardware fault.

Thank you
*
yup. I already reset to default setting, test with other laptop m cable, still same. So if it might be hware failure, can I send it to service centre?

 

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