Home Networking ASUS Malaysia Networking User & Technical Support, Managed by ASUS Malaysia Representative
|
|
 Mar 15 2014, 01:25 AM
Return to original view | Post
#1
|
 
Junior Member
17 posts Joined: Apr 2008  
|
Hi asusmy,
Having issue with my rt-n12hp. Was having frequent disconnecting with wireless, so decided to do factory reset. But router no longer respose after that. Will response to ping a few seconds then just time out. Can i send to any service center for repair? Still under warranty as less than 6 month old. Bought online from one of the seller here. |
|
|
|
|
|
Mar 17 2014, 07:57 PM
Return to original view | Post
#2
|
|
Junior Member
17 posts Joined: Apr 2008
|
QUOTE(ASUSmy @ Mar 17 2014, 10:59 AM) Hi rahmadfaisal, Can i send directly to asus service center at wisma sps, jalan bukit bintang? For networking device, you will need to send back to place you bought for warranty claim. Thank you  As it will be quicker for me to go there my self. |
|
|
Jul 28 2016, 01:43 PM
Return to original view | Post
#3
|
|
Junior Member
17 posts Joined: Apr 2008
|
QUOTE(ASUSmy @ Jul 28 2016, 09:59 AM) Hi wayne, Asusmy,Can you try updating it to version version 3.0.0.4.380.2943, the firmware is the same. https://www.asus.com/Networking/RTN12HP_B1/...pDesk_Download/ And try do a factory reset after the update. Thank you Tried to upgrade my firmware to the above, but not working. RT-N12HP. Current firmware is 3.0.0.4.380.2943 |
|
|
Jul 28 2016, 05:53 PM
Return to original view | Post
#4
|
|
Junior Member
17 posts Joined: Apr 2008
|
QUOTE(ASUSmy @ Jul 28 2016, 05:08 PM) Hi rahmadfaisal, Not able to update. It prompt that the file is of a wrong version and not compatible with the device.Do you mean the WiFi signal still got problem after the updates? Thank you |
|
|
Jul 28 2016, 07:28 PM
Return to original view | Post
#5
|
|
Junior Member
17 posts Joined: Apr 2008
|
QUOTE(ASUSmy @ Jul 28 2016, 06:21 PM) Hi rahmadfaisal, Sorry my bad. mine is 3.0.0.4.378_9443. Trying to update after reading your response to wayne.3.0.0.4.380.2943 already is the latest version and you where saying yours is the same version as well? Thank you |
| Change to: |  0.0335sec
 0.96
 7 queries
 GZIP Disabled
Time is now: 11th December 2025 - 03:47 PM |
Quote