Hi
ASUSmy,
I've been using my trusted RT-AC86U (2x units with AiMesh) since 2018 - the performance was perfect for my usage. I love it.
TLDR;
a) My RT-AC86U cannot achieve the full 500Mbps Unifi speedtest.
b) Factory reset & simple re-setup/config cannot connect to the internet.
c) iPhone 13 cannot connect to the 5G wifi.
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There's a slight issue recently (not that critical but it bugs me) when I re-contracted for SWU3.0 (300Mbps with free upgrade to 500Mbps for 1 year).
1. The speedtest result is always limited to ~390Mbps to ~420Mbps. DL speed is okay.

I've configured the provided DLink routers by TM, and I can achieve ~500Mbps as noted below, showing that it's not a problem on the line/Unifi side.

The ASUS routers are running with the latest firmware.

2. I started troubleshooting my RT-AC86U routers, including :
- Performing factory reset.
- Interchanging the main/mesh units.
Nothing works yet, also leading me to further problems :
3. Performing factory reset - the units were reset, but the funny thing is - my standard WAN/Unifi configuration cannot link the router to connect to the internet.
- Tried with either Advanced setup or Wizard setup, both with just configuring my PPoE Unifi username/password, not touching anything else, yet the router cannot connect to the internet.
4. I am able to solve this if I just upload back my current saved configuration settings (*.cfg file) - luckily I saved the setting.
- The funny thing is, the configs from (3) vs. (4) are literally the same Unifi username/password, but the one done manually after Factory Reset doesn't work. *confused*
5. Now my last problem is.. somehow, after doing these troubleshootings, my iPhone 13 cannot connect to the 5G Wifi.. it just states 'Unable to join the network'
whereas all my other gadgets, phones, smart tv etc. connects just fine (even my iPhone XR).
It works well before I did all the troubleshooting, also it can connect to the DLink 5G wifi just fine.
Any thoughts how to troubleshoot further? I'm tempted to try and upload an older firmware as my next course of action.. but any other proposals are welcomed.
Thank you for your support!
This post has been edited by pokchik: Aug 27 2023, 04:16 PM