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Home Networking ASUS Malaysia Networking User & Technical Support, Managed by ASUS Malaysia Representative

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owc
post Sep 19 2013, 09:57 PM

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Hi Asus Support,

May I know do Lowyat Plaza (KL) got sell the replacement power adapter for my ASUS RT-N56U ?

Does it support Huawei E392u-12 LTE modem on the USB port?

FCC ID: MSQ-RTN56U
IC: 3658A-RTN56U

SN: B3IEK3000135
MAC: BCAEC5EAD65D
PIN NO: 52032318

This post has been edited by owc: Sep 19 2013, 10:05 PM
owc
post Sep 23 2013, 02:36 PM

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QUOTE(ASUSmy @ Sep 23 2013, 02:30 PM)
Hi owc,

Our networking device have 3 years warranty, and from the serial number provided by you it is still within that period.

You can send back to the place you bought for warranty claim.

And if you just want to buy an extra adapter, sorry we don't have dealer selling original adapter.

Thank you
*
How if my adapter missing or misplaces, how am i able to use back the device?
owc
post Sep 23 2013, 04:15 PM

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QUOTE(ASUSmy @ Sep 23 2013, 02:30 PM)
Hi owc,

Our networking device have 3 years warranty, and from the serial number provided by you it is still within that period.

You can send back to the place you bought for warranty claim.

And if you just want to buy an extra adapter, sorry we don't have dealer selling original adapter.

Thank you
*
QUOTE(owc @ Sep 23 2013, 02:36 PM)
How if my adapter missing or misplaces, how am i able to use back the device?
*
Hi Asusmy,

you are not answering my question yet!

Thank you.
owc
post Sep 24 2013, 04:43 PM

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QUOTE(ASUSmy @ Sep 23 2013, 04:24 PM)
Hi owc,

I am asking our service center what we can do for you, will get back to you once I have any update. As mention we didn't sell any replacement for adapter, all are came together with the new router.

Thank you
*
Any reply?
owc
post Sep 25 2013, 10:11 AM

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QUOTE(ASUSmy @ Sep 25 2013, 09:40 AM)
Hi owc,

After check with our service centre, they able to let you to purchase the adapter from them but you will need to wait until Monday to allow them to get a new one. The price is RM30. I will PM you the location where to get the new adapter once available.

Thank you
*
Thanks, possible in Lowyat or Bukit Bintang area?
owc
post Sep 26 2013, 02:32 PM

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QUOTE(ASUSmy @ Sep 25 2013, 10:37 AM)
Hi owc,

Yes, should be around there.

Thank you
*
Can arrange for me on buying the adapter? location? lowyat? which floor? which shop or asus support or distributor?
got contact?
owc
post Sep 27 2013, 03:21 PM

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QUOTE(ASUSmy @ Sep 25 2013, 10:37 AM)
Hi owc,

Yes, should be around there.

Thank you
*
Can arrange for me on buying the adapter? location? lowyat? which floor? which shop or asus support or distributor?
got contact?

Any reply?
owc
post Sep 30 2013, 08:23 PM

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Hi ASUSmy,

Why my Asus RT-N56U don't have LTE option?
Can i connect to LTE 2600 or LTE 1800 ? 4G

Currently run on: ASUS RT-N56U Firmware Version 3.0.0.4.374.239

Thanks


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owc
post Oct 1 2013, 12:36 PM

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QUOTE(ASUSmy @ Oct 1 2013, 10:51 AM)
Hi owc,

You can have a look at our 3G/4G support list from the link below.

http://event.asus.com/2009/networks/3gsupport/

Thank you
*
The modem can connect to the internet, but then, it's do not have the LTE option to choose.
owc
post Oct 1 2013, 04:25 PM

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QUOTE(ASUSmy @ Oct 1 2013, 10:51 AM)
Hi owc,

You can have a look at our 3G/4G support list from the link below.

http://event.asus.com/2009/networks/3gsupport/

Thank you
*
Any how on Asus R&D team add LTE 2600 and 1800 band for LTE modem?
By the way, all supported usb modem only capable run on 3G only?
Then, why the firmware stated support 4G?
owc
post Oct 29 2013, 05:13 PM

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Hi ASUSmy,

Can help to include Huawei E3276 LTE 150Mbps USB modem to your USB Dongle support list?

Thanks you
owc
post Nov 6 2013, 06:40 PM

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Hi ASUSmy,

Can help to include Huawei E3276 LTE 150Mbps USB modem to your USB Dongle support list?

Thanks you
owc
post Apr 23 2016, 11:51 PM

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My Assus RT-N56U can't run WAN - Dual WAN on Load Balance mode

Model: Assus RT-N56U
Firmware: 3.0.0.4.378_4850

1st. WAN -> Internet Modem
2nd. USB -> Huawei LTE 4G USB Modem

Please Assist, i need it in WAN - Dual WAN on Load Balance mode



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owc
post Apr 27 2016, 03:43 PM

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QUOTE(ASUSmy @ Apr 25 2016, 10:35 AM)
Hi owc,

RT-N56U does not support Dual-WAN feature, that't why the load balance is not working.

The link you click above the icon is wrong link. Normally you will be able to see the Dual-WAN setting page at WAN->Dual-WAN

Thank you
*
Which Cheapest Asus model able to support Dual Wan "Load Balance" Mode?
owc
post Apr 27 2016, 05:27 PM

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QUOTE(ASUSmy @ Apr 27 2016, 04:26 PM)
Hi owc,

The following models are able to support Dual-WAN load balance mode.

RT-N66U
RT-AC55UHP
RT-AC66U
RT-AC68U
RT-AC87U
RT-AC3200
RT-AC88U
RT-AC5300

Thank you
*
Can I load RT-N66U firmware to RT-N56U device?
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