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Home Networking ASUS Malaysia Networking User & Technical Support, Managed by ASUS Malaysia Representative
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ideaplus
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 Aug 2 2020, 06:11 PM
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My unifi account was created today and i changed the netis router to Asus AX56U immediately after TM configured and confirmed the speed is up to 300Mbps I followed the configuration guide from blacktubi Asus Unifi, except the unifi plus box won't active when connected to lan4. It worked well under AX56U lan3. But i have a weird problem which AX56U will has red light on Internet LED. It happened a few times but it will turn back to normal after a while. Does anyone encounter this issue and got solution? |
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ideaplus
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Aug 3 2020, 01:05 PM
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QUOTE(tharmaraj @ Aug 3 2020, 11:51 AM) LAN4 for old UNIFI device  I just changed my router 2days ago to Asus AX56U and don't find any issues. I'm not sure if your network cable from the modem to router could be an issue. I'm using CAT6 LAN cable and so far no issues for past few days. So new unifi device using Lan3? That network cable between ONU and AX56U actually is supplied with netis router. Well i had manually updated AX56U to latest firmware and see how is going. |
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ideaplus
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Aug 3 2020, 01:06 PM
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QUOTE(yongtjunkit @ Aug 3 2020, 12:19 PM) Switch to unifi business profile then lan 4 would work like Normal Ethernet port As what you mean, my lan4 can't use if router configured as unifi home? |
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ideaplus
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Aug 3 2020, 01:51 PM
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QUOTE(Nando's @ Aug 3 2020, 01:23 PM) LAN 4 for IPTV if you're using Unifi Home  QUOTE(yongtjunkit @ Aug 3 2020, 01:31 PM) Lan 4 will be for the old Unifi TV box(old Unifi TV box uses Vlan) if you are using unifi home I'm new subscriber unifi 300Mbps that comes with unifi plus tv And i configured AX56U using unifi home, then lan4 can't detect unifi plus tv. So i plugged into lan3 and it worked. I haven't test the lan4 of unifi home profile whether can work on other device like laptop or nas So lan4 under unifi home profile only for IPTV (old version), can't work on unifi plus tv? |
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ideaplus
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Aug 3 2020, 07:04 PM
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QUOTE(nevland @ Aug 3 2020, 04:32 PM) unifi plus box using 'normal' internet.. the old unifi box are using dedicated vlan at port 4. Oh, means no need vlan tagging on port 4? No wonder it can't detected on lan4 if configured unifi home profile. Then i should configure unifi business and connect the plus tv to lan4. I don't want to lose one ethernet port instead |
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ideaplus
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Aug 15 2020, 09:01 AM
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I'm using AX56U and i'm encountered internet become red once a while. This issue happened twice in this morning. First i was wondered why the page was not moving. Then i checked my router and found out the intenet light became red but all 3 lights were blinking on ONU. After that, i chatted with unifi cs after the internet connection is back. Internet light became red again when i was describing the issue to unifi cs. End up she suggested to create a report but she highlighted will charge RM53 if problems not from TM.
Anyone got idea on this kind of problem?
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ideaplus
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Aug 15 2020, 09:40 AM
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QUOTE(boxsystem @ Aug 15 2020, 09:15 AM) I do have this kind of issue with my ax3000. But there's nothing wrong on my ONT suggesting any issues with the lines. I would suspect that the router itself is having issues. Especially if I enabled Dual WAN settings. So does your issue solved after disabled Dual Wan? Btw, i didn't enabled Dual Wan function  |
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ideaplus
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Sep 4 2020, 05:43 PM
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QUOTE(sHawTY @ Sep 4 2020, 02:57 PM) Avoid ASUSmy products for now Their cockiness have gone through their head, they are not willing to admit that the RT-AX56U is problematic and refuses to pull it out of the market Thank god I've made the switch to AmpliFi. No more ASUS for me I used to be a strong supporter for ASUS routers, but no more after their ignored my plea RT-AX56U is still being sold widely  Actually why AX56U is problematic? |
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ideaplus
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Sep 5 2020, 08:46 AM
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QUOTE(sHawTY @ Sep 4 2020, 07:56 PM) Just take a look at a few of the previous pages then you'll see tons of complaints about AX56U There are also several other complaint topics about AX56U in this forum Hmmm, I am the user of AX56U and so far I faced internet light becomes red once a while. Updated latest firmware and use new ugreen ca6-6 cable also the same. |
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ideaplus
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Sep 7 2020, 08:24 AM
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QUOTE(Kuddo Sachi @ Sep 6 2020, 09:00 AM) Sorry, may i ask what the problem ax56u faced ? because i've been used for 3 day now but not facing any issues yet. What should i know about this prodct for now ? The internet light will become red suddenly, and need to wait few minutes to restore back the connection. And i checked its log file and found out it had been like kinds of "reset" which log has been cleared off. btw, I had upgraded to latest firmware and changed another cat6 cable but also the same. But this issue won't happen always, once a few days. As the result, I just ignored it. |
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ideaplus
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Sep 7 2020, 11:15 AM
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QUOTE(tharmaraj @ Sep 7 2020, 10:13 AM) Hi, I'm using RT-AX56U as well and had the same issue when I first bought this router. After I disable (No) the following "Special requirement from ISP" under WAN settings and the issue seems to be gone. I do off my router at night and switch back on in the morning and the connection to UNIFI comes up at ease. My 2cents. Thanks mate! Will try after I go home today |
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ideaplus
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Sep 7 2020, 11:59 AM
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QUOTE(sHawTY @ Sep 7 2020, 11:36 AM) Pics or it didn't happen Also, ASUS Malaysia themselves publicly admit that they are not going to upgrade the RT-AC68U at all. Just leave Malaysian users with the crappy 800MHz units to clear their stock That's not how it's supposed to be ASUSmy is not admitting the RT-AX56U is a problematic router and refuses to do a product recall nor do they get the RT-AX56U of the shelves but instead just leave the buyers in the dark about the problematic router and just keep selling it Unnecessary. Here's why: 1. Router consumes very little power. Turning it on all the time and turning it off every night won't make a dent at all on your TNB bill 2. An expensive ASUS router should be able to run stable 24/7/365 without any need to restart/shutdown at all unless there's a firmware update. My longest record was with GT-AC5300 running 7 months without any restart 3. If you just want to block your kids from using the internet at certain times, you should just use the Parental Controls settings where you can schedule when your kids can access the internet So what you means problematic RT-AX56U is actually same issue with ours? |
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ideaplus
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Sep 7 2020, 03:52 PM
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QUOTE(ASUSmy @ Sep 7 2020, 03:06 PM) Hi ideaplus, You can use the feedback feature on our router to feedback the problem you faced. We will request RD to check what is the problem. PM me your email address once done. Thank you Means I have to log into router configuration page to use feedback function? |
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ideaplus
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Sep 8 2020, 09:16 AM
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QUOTE(ASUSmy @ Sep 7 2020, 04:22 PM) Hi ideaplus, You can use the feedback using the ASUS Router APP also, but I would prefer user to use the router GUI to send the feedback. It is located at Administration->Feedback. Thank you Feedback sent this morning. I had pm-ed my email address to you @asusmy Kindly assist. Thanks. Btw this issue happened again midnight and lasted few hours, even I off and on also won't works. I even can't log into configuration page thru wireless. So I had to plug in network cable and then only can access the configuration page. But weird as the connection was restored even i didn't do anything after i plugged in the network cable. This post has been edited by ideaplus: Sep 8 2020, 09:21 AM |
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ideaplus
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Sep 8 2020, 09:19 AM
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QUOTE(prs516 @ Sep 8 2020, 08:23 AM) I faced same problem like yours. I factory reset my AX56U and set it up from scratch. No problem since. I did factory reset once after I open box. And another time after problems happened. But problem still exists. You did always monitor your connection? Sometimes down and restored back was happened when you are not using. So you won't know in fact |
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ideaplus
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Sep 8 2020, 10:43 AM
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QUOTE(prs516 @ Sep 8 2020, 09:53 AM) Yes i do always monitor. It has been 4 months since the last time the problem happened. Thanks for your reply. Perhaps is my individual issue  |
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ideaplus
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Sep 19 2020, 11:32 PM
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Hi @asusmy, the red light problem of RT-AX56U happened again but I unable to proceed any testing. I only managed to screen shot its system log. Please check as this unit seems like "reset" itself without losing any configuration.  I had checked back my screen shot record. All system logs were revert back to may 2020 after "reset" issue happened. Not so frequent but still an unsolved issue to us who had this problems  This post has been edited by ideaplus: Sep 19 2020, 11:34 PM |
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ideaplus
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Sep 21 2020, 04:23 PM
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QUOTE(ASUSmy @ Sep 21 2020, 04:08 PM) Hi ideaplus, Can you try update the beta firmware from the link below and monitor the WAN connection. Do send us another feedback if the problem still persist. https://drive.google.com/file/d/1BlAehhTnXO...rqd09p2iDw/viewThank you May I know whether this beta firmware is stable for normal use or just for testing purpose which not so stable? This post has been edited by ideaplus: Sep 21 2020, 04:23 PM |
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ideaplus
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Sep 21 2020, 05:08 PM
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QUOTE(ASUSmy @ Sep 21 2020, 04:33 PM) Hi ideaplus, It is stable for normal use and with the fix trying to solve the problem you face. Different environment may have different result. That's why we share the beta firmware for user to test. Thank you Thanks for the reply Will try and feedback later on |
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ideaplus
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Sep 22 2020, 07:45 PM
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QUOTE(ASUSmy @ Sep 21 2020, 04:33 PM) Hi ideaplus, It is stable for normal use and with the fix trying to solve the problem you face. Different environment may have different result. That's why we share the beta firmware for user to test. Thank you Hi i had updated with provided firmware. Anyhow, it looked like lost some functions after the update. Please check the below picture. 
This post has been edited by ideaplus: Sep 22 2020, 07:49 PM |
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