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Home Networking ASUS Malaysia Networking User & Technical Support, Managed by ASUS Malaysia Representative
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balsa12
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May 18 2025, 09:34 AM
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Getting Started

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Hi all,
Need some advise on asus router.
Currently I am using maxis home fibre with Asus RT AC86U and all was good. Just bought a new Asus RT AX59U for use at another house and connect it to maxis home fibre for testing.
However, after configured AX59U, its cant connect to the internet. Already upgraded the firmware to version 3.0.0.4.388_33407, but still no internet connection.
I plugged back the original router (AC86U) and somehow its also cant connect to the internet.
I plugged back the maxis original router (KAON AR2140) and somehow its work.
I'm pretty sure PPPOE username and password are correct.
Is there anything i missed out during configuration of the new router?
Kindly help. Thanks
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balsa12
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May 18 2025, 11:17 AM
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Getting Started

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QUOTE(blacktubi @ May 18 2025, 10:44 AM) Did you forget to choose special ISP requirement and choose Maxis-Fiber profile? Make sure router is connected to LAN2 of the fiber modem as well already chose Maxis-Fiber profile. router connected to LAN2 fiber modem. did call maxis customer service, already reset port from their side. nothing much they can do since no issue with maxis router. pending testing at another house which is using unifi.
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balsa12
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May 19 2025, 10:25 AM
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Getting Started

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QUOTE(blacktubi @ May 18 2025, 02:12 PM) Login to the web interface and see the connection status, it will tell you why it's not connecting 'Internet status : Invalid account or password, please modify it' - even though user name and password are correct. keyed in again user name and password and click apply. 'Internet status : Disconnected ' Same internet status at both ac86u and ax59u.
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