Hi rjflyguy,

Normally for me I will do factory reset, to reduce any incompatibility issues. But still you can update the firmware and no need to do the factory reset.

By knowing your router current firmware version, you can go through the list of firmware available on the website and check the firmware list whether you need to do the factory reset or not for the version newer than yours.

Lets take RT-AC68U for example, at the description for the firmware version 3.0.0.4.378.3813, it will ask you to do factory reset.

http://www.asus.com/Networking/RTAC68U/HelpDesk_Download/

ASUS RT-AC68U Firmware version 3.0.0.4.378.3813
[Important] This version included AiProtection and AdaptiveQoS. After firmware updated, please press the reset button more than five seconds to reset the router to avoid some compatibility issues.

Thank you

Hi autocat,

You where saying that the status show connected but no Internet access, can you try go to the Network Tools at ASUS router GUI and click on the Diagnose button. It will ping www.google.com.

If there is no respond or 100% packet lose, mean the Internet not yet connected. Do double check on the user name and password of your UNIFI account. If still unable to connect, try call up TM and reset your connection.

Thank you

Hi AsusMy,

I have been running the new Beta firmware for RT-AC55UHP and everything seems fine and dandy.... All functions and features that I used is working as expected.

Just 1 question though, do I need to do hard reset after the firmware upgrade? Thanks bro...
-RJ-

Hi autocat,

Based on my experience for your case, it is usually is the account authentication got problems.

Can you try updating the beta firmware below, do a factory reset and redo the setting.

https://www.asuswebstorage.com/navigate/s/B...4F1FE9A25CC281Y

At after the setting, go to WAN->General->Special Requirement from ISP->MAC Address->Click on the MAC Clone button and Apply.

If you still unable to connect to the Internet, can you send me your system log and setting file? I will pm you my e-mail address.

Thank you

I think i had the same problem too last time. U just need to go to LAN>Click IPTV tab>select Unifi Home for vlan and it will work... If u don't want to use hypptv set to manual setting and key in 500 for internet vlan ok...

Hi autocat.... Have you solved your problem yet? For me, I just follow the method as KLSEET showed in his YouTube channel and also AsusMy YouTube.
If your problem still persist, I will screenshot the WAN and LAN config for you. Looking at your problem, maybe you can check the dns settings and also reconfirm your Unifi account ID: password.
Let me know okay....

Hi autocat,

I have received you setting file, do you mind e-mailing me the system log also? Make sure to capture the log after you done the setting for the Internet connection.

And may I ask, has you click the MAC Clone button as mention on the previous post?

Thank you

Hi ASUSmy,
  Just email you the system log file.I had clicked the MAC clone, there is a IP address appeared.
  Tq.

Hi autocat,

Sorry for the late reply, may I ask is the previous router you using also is ASUS router?

And do you mind using another device, smart phone also can, to go to the WAN and click on the MAC Clone button and Apply?

Thank you

Hi ASUSmy,
  I used ipad to click MAC clone button, sill the same problem, all LED on, shown connected but no access to internet.
  I first replaced TM router with TP-Link, then upgraded to ASUS-RT-N56U. After 2+ year, broken down, wifi always disconnected and need restart. I send back for repair. After couple months, I get this ASUS-RT-AC55UHP.
  Please help me to work out the solution, as i still expect ASUS router can give good performance better than the 5 years old, first unifi replacement TP-Link router.

Thanks.

Hi autocat,

Would you be able to provide me serial number of your old unit of ASUS router and the RT-AC55UHP.

You can PM to me.

Thank you

did the unifi guy check?

likely time's up, kaput. need to buy new one.
how old is yr rtn12?

this is an interesting case.

do let us know what was the root cause when it finally gets fixed.

hey web sifus, I just bought an Asus RT-N12HP yesterday but whatever I do just seems to not be able to get me internet connection.

You can see from below:
- It says I am connected to the internet
- Upgraded to the latest firmware
- Green icon (top right) indicates connection

BUT at the bottom right, still shows that connection is limited. This is driving me crazy! I'm really out out of ideas here. Somebody please help!!

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