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Rexoz
post Jun 1 2019, 11:41 AM

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Junior Member
72 posts

Joined: Jul 2014
Hi guys,

I have just purchased AX88U and its only 2 days and im already facing some issues.
- The WAN LED on the router seems like to be either blank out or turned red after every hour and then returning back to normal, can anyone advice me to fix this? It kinda looks like some sort of reboot? The LAN is also connected to my TV so when this happens all my internet stops for 1 minute before it returns back to normal
- I have already updated to the latest version of firmware 384_5951
- Did few times of factory reset

This is very worrisome as I keep getting dc in the middle of something and I am not sure whether its the firmware or hardware faulty? Just only purchased 2 days ago.

Help needed icon_question.gif
Rexoz
post Jun 1 2019, 01:38 PM

Getting Started
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Junior Member
72 posts

Joined: Jul 2014
QUOTE(SilentVampire @ Jun 1 2019, 11:56 AM)
Time for RMA.
*
Yeah i think so, what a bummer when im expecting to work wonders.

QUOTE(jusbella @ Jun 1 2019, 01:04 PM)
Where u buy it? Try check log see what caused the issue.
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I bought it from Lazada MONO Digital, checked the log i think its something to do with miniupnpd

QUOTE(blacktubi @ Jun 1 2019, 01:05 PM)
What ISP you use it with ?
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Im using TIME biggrin.gif


The log shows activities on May 5th? I only bought it and got it on May 30th, its a used product? bangwall.gif

This post has been edited by Rexoz: Jun 1 2019, 01:41 PM


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Rexoz
post Jun 1 2019, 09:39 PM

Getting Started
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Junior Member
72 posts

Joined: Jul 2014
QUOTE(blacktubi @ Jun 1 2019, 02:10 PM)
Is it shrink wrapped when you received it? All nes ASUS routers are shrink wrapped.

https://www.asus.com/support/FAQ/1039078

Try a hard reset.
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Yeah it was shrink wrapped and the hard reset still didnt solve the problem, it occurs back after 3-4 hours!

QUOTE(SilentVampire @ Jun 1 2019, 02:44 PM)
Should be your own log. The IP address in the image belongs to TIME.
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Oh I see, I am pretty sure its a faulty unit by now since everything didnt work

Guess ill have to send it back cry.gif

This post has been edited by Rexoz: Jun 1 2019, 10:42 PM
Rexoz
post Jun 2 2019, 11:34 PM

Getting Started
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Junior Member
72 posts

Joined: Jul 2014
QUOTE(enduser @ Jun 2 2019, 08:03 AM)
Since u buy local unit with 3 yrs warranty dun worry too much. Just rma it smile.gif
*
Yeah have to get contact them for the RMA.

Thank you guys! notworthy.gif
Rexoz
post Jun 3 2019, 10:21 PM

Getting Started
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Junior Member
72 posts

Joined: Jul 2014
QUOTE(sHawTY @ Jun 3 2019, 11:03 AM)
If it's from Lazada, you can just return it to get a full refund
Lazada provides 7 - 14 days for a return depending on the seller

Submit a return through Lazada & drop off the parcel at Poslaju (free shipping)
After you have submitted the return request, give the seller an ultimatum:
1-to-1 replacement or full refund

Tell them you don't want RMA as that will take a long time
*
Oh no worries I have sent it to ASUS warranty centre itself and they said to give a replacement in 7 days due to raya holidays. Thanks ya thumbup.gif

 

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