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Home Networking ASUS Malaysia Networking User & Technical Support, Managed by ASUS Malaysia Representative
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Mazda9
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 Jan 7 2015, 06:58 PM
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QUOTE(ASUSmy @ Dec 29 2014, 11:36 AM) Hi PBDHH, Currently our office are using the RT-AC87U as well but didn't have any problem accessing the Facebook or Groupon websites without disabling the Firewall of the router. May I ask is all your device also facing the same problem? Including phone? And did you ON the QoS features on the router? Try disable it first and test again. Will this happen if you use LAN cable on your PC or notebook? Thank you Hi PBDHH, I had similar issue and it was resolved after factory reset. AsusMY, A quick question? I'm using RT-AC87U for home use. Kindly advise on what do I configure for my ddns for the router? The server is listed there as Www.asus.com and what about the host name? This post has been edited by Mazda9: Jan 7 2015, 07:01 PM |
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Mazda9
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Sep 5 2016, 04:28 PM
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Hi Asus,
I'm using RT-AC87U and the issue is all of a sudden im experiencing frequest internet disconnection totehrw tih slowness and laggingness in surfing.
Kindly advise what is wrong?
My current configuration is as per following:-
Band 2.4 GHZ
Wireless Mode: Auto
Channel Bandwidth: 20/40MHZ
Control channel: Auto
Extension channel: Auto
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Mazda9
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Sep 6 2016, 12:35 PM
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QUOTE(ASUSmy @ Sep 6 2016, 09:34 AM) Hi Mazda9, Can you try updating the firmware to the latest? The latest firmware is RT-AC87U_3.0.0.4_380_3459. Thank you Done. Problem still persists. |
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Mazda9
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Dec 3 2016, 04:16 PM
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Asus support,
Please verify and confirm if AC87u router is still in production or sale in market. Heard that it's being replaced with ac88u model and even RMA request for 87u model type will be replced to 88u model.
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Mazda9
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Dec 3 2016, 04:59 PM
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QUOTE(blacktubi @ Dec 3 2016, 04:55 PM) AC87U is the first generation MU-MIMO router with Quantenna chipset for the wireless instead of the usual Broadcom. Some users are having issues with it. I'm one of them whom are currently affected and luckily still under warranty. I was informed that ac87u is no longer in production and most likely it will be replaced with 88u model as few cases has been reported on ac87u malfunction. |
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Mazda9
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Jan 3 2018, 05:35 PM
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Hi,
I’m currently using RT-AC87U for more than 3 years. Can anyone recommend me any latest model
Of router quivalent or better than this current model of mine?
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Mazda9
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Jan 3 2018, 05:58 PM
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QUOTE(zher4883 @ Jan 3 2018, 05:41 PM) This router is still very powerful router by today standard. Don't bother to upgrade it. Indeed, I was having the same thought. Thanks bro for being in sync |
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Mazda9
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Aug 13 2018, 01:37 PM
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Hi Asus support,
I’m
Using RT-AC87 U and I’m living in 2 storey house. Previously I could get coverage at my kitchen area of the house (downstairs) as my router is upstairs and now it said no wifi signal. What could be wrong? Is this a hardware issue?
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Mazda9
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Aug 13 2018, 03:42 PM
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QUOTE(ASUSmy @ Aug 13 2018, 02:28 PM) Hi Mazda9, May I ask is all device also having the same problem? Can you try changing the WiFi Channel too(Control Channel). Can you show us the Wireless Log in the router? Thank you Hi, Previously it was working as usual at all my areas of my house but since last few days, it no longer works at is now says. No wifi signal. I have tested with other mobile devices and tablet all same issue. I have also tried changing to wifi channels from auto to manual sleection of channels still same issue. Do you think its a hardware issue (antenna. etc). I have pm you my wireless log already. Pls check |
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Mazda9
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Aug 15 2018, 07:00 PM
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QUOTE(Mazda9 @ Aug 13 2018, 03:42 PM) Hi, Previously it was working as usual at all my areas of my house but since last few days, it no longer works at is now says. No wifi signal. I have tested with other mobile devices and tablet all same issue. I have also tried changing to wifi channels from auto to manual sleection of channels still same issue. Do you think its a hardware issue (antenna. etc). I have pm you my wireless log already. Pls check @AsusMY any update on this as I have already pm you my logs few days back? |
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Mazda9
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Oct 17 2018, 05:00 PM
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Hi AsusMY,
I have configured my Asus RT-AC5300 router but unfortunately the internet light is red.
I have confirmed and checked the username and password is correct and I have also reset the router but problem still persists. What could be wrong?
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Mazda9
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Oct 17 2018, 06:45 PM
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QUOTE(blacktubi @ Oct 17 2018, 05:04 PM) Have you configured your laptop for Unifi? Problem solved. I end up resetting my router twice and it worked finally. |
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Mazda9
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Jun 26 2019, 04:01 PM
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Good Day Asus,
I'm using RT-AC5300 asus router. My download speed is 800mbps plus but my upload speed is hardly around 160-180 mbps. Before this I use to get upload speed above 210 mbps.
I'm also getting inconsistent speedtest results when using TM speedometer & speedtest.net
Problem seems to occur last 10 days already.
I have perform factory reset and also upgrade the firmware to the latest firmware but issue still persists.
I have tried using other router Eg. TP-Link and D-Link i dont face this issue.
Kindly advise what is wrong?
This post has been edited by Mazda9: Jun 26 2019, 04:02 PM
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Mazda9
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Jun 27 2019, 02:33 PM
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QUOTE(ASUSmy @ Jun 27 2019, 12:01 PM) Hi Mazda9, Do you enable any QoS or AiProtection on the router when doing the speedtest? Thank you Nope its OFF. I have contacted Asus call centre yesterday and escalated to them. They promise to call me yesterday but till date no one has contacted me. This post has been edited by Mazda9: Jun 27 2019, 02:39 PM |
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Mazda9
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Jul 2 2019, 10:24 AM
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QUOTE(ASUSmy @ Jun 28 2019, 10:20 AM) Hi Mazda9, You can also send a feedback using the RT-AC5300 GUI. Administration->Feedback Fill in the information and problem description, this will direct send to our support team at HQ. Thank you Done. I have completed this action. Now awaiting reply from Asus support. Thank you. |
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Mazda9
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Jul 4 2019, 10:34 PM
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QUOTE(ASUSmy @ Jun 28 2019, 10:20 AM) Hi Mazda9, You can also send a feedback using the RT-AC5300 GUI. Administration->Feedback Fill in the information and problem description, this will direct send to our support team at HQ. Thank you Hi ASUSMy, I have already send the following feedback as per what you advised me and I haven’t receive any reply past 3 days. |
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Mazda9
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Jul 5 2019, 11:10 AM
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QUOTE(ASUSmy @ Jul 5 2019, 09:45 AM) Hi Mazda9, Can you provide me the email you used to send the feedback? I will check with them in the status. Thank you PM'ed ASUSmy |
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Mazda9
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Apr 27 2020, 09:09 PM
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Hi,
I have just reset my smart-Ac5300 router and now some of my devices mainly android can’t connect to the wifi as I encounter message Denied access to network. Connection Failed.
Kindly assist on what is wrong
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Mazda9
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Apr 27 2020, 09:47 PM
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QUOTE(Mazda9 @ Apr 27 2020, 09:09 PM) Hi, I have just reset my smart-Ac5300 router and now some of my devices mainly android can’t connect to the wifi as I encounter message Denied access to network. Connection Failed. Kindly assist on what is wrong Problem solved. Thank you. |
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Mazda9
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Apr 28 2020, 12:50 PM
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Hi,
I have just reset my smart-Ac5300 router and now some of my devices mainly android can’t connect to the wifi as I encounter message "Denied access to network. Connection Failed."
The problem usually happens after few hours and once i restart my router the issue is resolved and this mainly happens to anroid devices.
After few hours router online, this happens again till i restart my router.
Kindly advise what is wrong.
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