Yeah, replacing my phone would be much better. I'm not against repairing if it takes like 3 or 4 days, but c'mon it's been more than a month now. This is downright atrocious. Very disappointed.

I will never get another Nokia again. It's been more than a month since my Lumia is with the Nokia Care. Still no ETA.

Though I don't like Apple, but their customer service is the best. My next phone would most probably be an Iphone.

Ehh, your 920 still with Nokia? I thought yours are fixed after two weeks.

Nokia service are really bad. Even after I have escalated the case, they still take more than a month.
I think we need to make more noise. I'm thinking of writing a second email to complain.

Well, that is the problem. I did exactly that and still.... LOL

drive + is still lumia only. Drive is available for all

My 620 is still with Nokia Care. I'm considering writing to the press and lodging a complaint at consumer tribunal. Sigh

LOL evilpuppy and me have sent our lumias to Nokia Care for a very very very long time and have yet to get it back. Both of us have sent the phone for more than a month. It's the sixth week for me.

EDIT:
Be prepared for endless misery when you send in your Lumia.
I'm so pissed that I'm considering writing to the press & complaining at consumer tribunal.
Please note that this is even after I've written an email to Stephen Elop and escalated it.

This post has been edited by godhpf: Feb 27 2013, 10:55 PM

I just came back from Nokia Care. They replaced a unit for me. I couldn't add a Microsoft account in the Nokia Care. Because of that I couldn't download any apps. So I came back, hard reset the phone and try again. SAME PROBLEM. hahahahahahaha

EDIT: I got a call from their higher ups. Let's see how this would unfold.

This post has been edited by godhpf: Feb 28 2013, 02:05 PM

Tried that. I've hard reset my 620, 820, 920 countless times that I've become a pro at it. LOL

Yes! Same problem. Just slightly less severe.

EDIT: So...good luck evilpuppy. Might have same problem even after repairs.
evilpuppy, you probably should escalate the case. otherwise I don't know how much longer you need to wait.

This post has been edited by godhpf: Feb 28 2013, 03:30 PM

LOL, that's their modus operandi. Receive spare part but don't know if the ones you need are included or not. Received that excuse before. LOL
You pool the cases? I think my name most probably already in Nokia Care Amcorp blacklist as a very troublesome customer. LOL. Instead of arguing with them, I've escalated the cases to the top.

This post has been edited by godhpf: Feb 28 2013, 04:00 PM

lol. Nokia Malaysia is really terrible. Still no actual date of the OTA update. No real reason either.
The facebook admin said that it's an update as opposed to a flash. Don't know if that is true or not.
And the "update service" is available for only two days lol.

This post has been edited by godhpf: Mar 26 2013, 03:07 PM

EDIT: Oops, reading comprehension failed

This post has been edited by godhpf: Mar 26 2013, 03:49 PM

My bad. After I re read I got what you were trying to say.
Still, this sucks. I wouldn't want to go to Nokia Care if I can after my dreadful experience. I'll go to the store on those two days or maybe I'll just wait for the OTA.

If I feel adventurous enough, I'll update it myself. But man, this feels like android all over again. LOL

Yea, at least they are offering an alternative which is good.
There are still uncertainties over the "update". Which version and whether it is reflashing or an update.

I hope that it's an update. It it's reflashing, then it will really piss many people off
If it's not the latest version, then a lot of people would be put off as well.

The thing with Nokia Malaysia is they cannot give an ETA and keep you in the dark. It would be good if they at least tell us the process of having an OTA update released. I don't mind waiting for an update if I know it's stuck at Telco/government side. But I do mind if I'm kept in the dark and all I'm told is to be patient and wait.

Nokia Malaysia facebook admin said this.

lol. They had so much time and they couldn't get their servers ready.

Kinda of a lame excuse if you ask me.

This post has been edited by godhpf: Mar 27 2013, 12:36 AM

Sigh, delayed again. Really don't understand the reason of this. It's just a simple process of mapping a firmware to another firmware and the OTA should be working. Or if they need another server, it's just copying some configurations and modifying them.

the reason why I'm waiting for the OTA is because I have some apps data inside which is not saved to the cloud. If I reflash, all of it will be gone.

Updated my father's 820 to portico but the firmware version is still 1232.2109.1242.1001.

Did that, got the update but it doesn't change anything. still the old firmware. You got to 1308 from pre-portico?

This post has been edited by godhpf: Apr 23 2013, 03:30 PM