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 RMAH delay payment thread, update yours here

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TSOnGx2
post Dec 22 2012, 01:21 PM, updated 13y ago

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so we already know blizzard is delaying RMAH payment recently and how about everyone share their status here...whether received money or not after 18/12/2012 maintenance...(do share if u still receive payments as usual, 1-2 days after sale)
if u got replied for ticket...feel free to post here also...some were replied with 5-10 days waiting time for payment, while mine replied with 5 days waiting time...

i will share mine first, ticket submitted yesterday, and today they replied..

This is the latest response from Customer Support:
Greetings,

My name is Mortiaor from Account and Technical Services and I'm here to help answer any questions that you may have. Transactions in the Diablo III Auction House may occasionally take some time to process before the money and item are delivered to the appropriate parties.

Items can take up to 48 hours for delivery. Proceeds from auctions may take up to 5 days for delivery in certain circumstances. For additional information on the Diablo III Auction House, see the Auction House support article collection here:


checked paypal, still no sign of payments...

List of report for similar issue on D3 forum
» Click to show Spoiler - click again to hide... «


Quoted from someone in D3 forum..
"I called support and they show the items as a completed transaction but that no money has been sent out, on my items at least. Support says it may be a delay with the holidays. They also said that support is trying to get a message out on the forums for all of us with this issue.

Quoted from bluepost
"You'll need to wait until the Paypal transaction has completed. Unfortunately we're experiencing Paypal difficulties right now that may not be resolved until after the first of the new year."

The call wasn't very helpful but i doubt support, over the phone, knows everything going on."

This post has been edited by OnGx2: Dec 26 2012, 01:18 PM
chrommed
post Dec 22 2012, 08:39 PM

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can give link where to report? sorry I just know how to play oni icon_question.gif
Lau Pan
post Dec 22 2012, 08:42 PM

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my :->>

Hello,

Thank you for taking the time to contact Blizzard Entertainment Customer Support.

Transactions in the Diablo III Auction House may occasionally take some time to process before the money and item are delivered to the appropriate parties.

Items can take up to 48 hours for delivery. Proceeds from auctions may take up to 5 days for delivery in certain circumstances. If you have not received your item or money after five days have passed, please reply to this ticket for assistance. If you wish to speak with a representative via phone, our contact information can be found at: http://us.battle.net/support/en/article/contact

For additional information on the Diablo III Auction House, see the Auction House support article collection here:

http://us.battle.net/support/en/article/di...ral-information

Thank you again for contacting us. We hope that you continue to enjoy your experience in Diablo III.

If you have any follow up questions or new questions please feel free to call back in or open a new support ticket at https://us.battle.net/support/en

Account & Technical Services Rep Broxiltav
Customer Services
Blizzard Entertainment
http://battle.net/support



Added on December 22, 2012, 8:44 pmtemporary i keep my rmah money in my ac....
for those nearly full, not choice direct go paypal...

This post has been edited by Lau Pan: Dec 22 2012, 08:44 PM
TSOnGx2
post Dec 22 2012, 08:46 PM

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QUOTE(chrommed @ Dec 22 2012, 08:39 PM)
can give link where to report? sorry I just know how to play oni  icon_question.gif
*
https://us.battle.net/support/ticket/status
Lau Pan
post Dec 22 2012, 08:48 PM

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another reply

Good day,

Thank you for contacting us regarding the Diablo 3 auctions. I looked into the auctions and they have sold. It can take about 72 hours for the order to complete and proces. If you have additional questions or concerns, please reply to this ticket. If you have any separate issues that you need help with, please navigate to the Support section of your battle.net account, open a new ticket with us, and we will do our best to help you. Here’s a link to our support site: <https://us.battle.net/support/en/>

Regards,

Account & Technical Services Rep Martin M.
Customer Services
Blizzard Entertainment
Battle.net/support



Added on December 22, 2012, 8:51 pm... wait 5 days =.=V

Howdy!

It can actually take up to 5 days for the money from the auction sales can be placed into the paypal account. This is normal and at this point there isn't any indication that there is an issue yet. After five days, elt us know and we can take another look! Thanks!

Just so you know, if you still need further help, then click the "Need More Help" button. If you have no further issues at this time, you can press the "Message Read" button, which will close your petition.

Regards,
Max A.
Blizzard Entertainment
www.worldofwarcraft.com



This post has been edited by Lau Pan: Dec 22 2012, 08:51 PM
chrommed
post Dec 22 2012, 09:09 PM

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QUOTE(OnGx2 @ Dec 22 2012, 08:46 PM)
Thank you!

hmm..one more day to wait..I'll wait for tomoro before opening a ticket then..
CyborgR
post Dec 23 2012, 09:40 AM

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ok just realize after 18 all my sales also didnt in as well. damn. it takes 5 day?
Gen
post Dec 23 2012, 10:20 AM

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its already 5 days since 18th Dec, the payment still havent reflected in my paypal acc yet.
CyborgR
post Dec 23 2012, 04:37 PM

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anyone get these b4? is not sold yet my item is not given back to me T.T


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TSOnGx2
post Dec 23 2012, 04:43 PM

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never happen to me before
Lau Pan
post Dec 23 2012, 07:19 PM

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QUOTE(CyborgR @ Dec 23 2012, 04:37 PM)
anyone get these b4? is not sold yet my item is not given back to me T.T
*
no for me
chrommed
post Dec 24 2012, 06:57 AM

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opened a ticket, now waiting for their reply. :[
CyborgR
post Dec 24 2012, 09:29 AM

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wow 6 day already.. really wtf.. what is wrong with bz. regrets to sell on real money now
TSOnGx2
post Dec 24 2012, 11:53 AM

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i think all money already inside some blizzard staff pocket..damn...sure few million a day...
Lau Pan
post Dec 24 2012, 12:03 PM

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i think most of them taken leave -.-V
TSOnGx2
post Dec 24 2012, 02:35 PM

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Quoted from someone in D3 forum..
"I called support and they show the items as a completed transaction but that no money has been sent out, on my items at least. Support says it may be a delay with the holidays. They also said that support is trying to get a message out on the forums for all of us with this issue.

The call wasn't very helpful but i doubt support, over the phone, knows everything going on."
chrommed
post Dec 24 2012, 06:21 PM

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i got this reply:
QUOTE
Greetings,  Thank you for bringing this to our attention. We have investigated your situation and here is what we came up with.  Unfortunately we are experiencing higher traffic in D3 Real Money Auction house tranction via paypal. It is a known issue. i assure you that you WILL get paid we just have to figure out whats wrong first. please monitor this thread as new information about the issue can be seen here:  http://us.battle.net/d3/en/forum/topic/7415603808#4

TSOnGx2
post Dec 25 2012, 11:51 AM

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fakup blizzard...i reopen my ticket and i got such reply from blizzard..saying paypal unverified LOL, i already mention that my paypal were verified since the first ticket submission, what a nonsense reply, i bet he didn't even check my paypal status even and just simply reply

» Click to show Spoiler - click again to hide... «


» Click to show Spoiler - click again to hide... «


This post has been edited by OnGx2: Dec 25 2012, 03:20 PM
well
post Dec 25 2012, 08:32 PM

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dirty business they do...
keep all the money in their pocket and dun wan dispatch out...

barney
post Dec 25 2012, 09:16 PM

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i sold a ring on 20/12 and today 25/12 not yet get money into my paypal. what is the email you guys send to get a ticket open to ask what is going on? i wanna spam them also!
TSOnGx2
post Dec 25 2012, 09:31 PM

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those in EU do not have this problem...i wonder can i switch to EU rmah now? last time i think got ppl play both RMAH and got banned?

barney, just log in ur d3 account at official website, u can see submit ticket at top right.
nagflar
post Dec 25 2012, 09:34 PM

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QUOTE(OnGx2 @ Dec 25 2012, 09:31 PM)
those in EU do not have this problem...i wonder can i switch to EU rmah now? last time i think got ppl play both RMAH and got banned?

barney, just log in ur d3 account at official website, u can see submit ticket at top right.
*
you need D3 EU copy to access to D3 EU RMAH. D3 US copy can only play in EU server but cant use EU RMAH

This post has been edited by nagflar: Dec 25 2012, 09:36 PM
TSOnGx2
post Dec 25 2012, 09:42 PM

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are u sure? i thought switch region to EU then can use EU rmah already...
barney
post Dec 26 2012, 09:32 AM

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a reply from the blizz support

Ahoy,

Thank you for reaching out to us about this issue with PayPal. It looks like there is an additional delay on transactions from this period of time which our developers are looking to resolve as soon as possible. They haven't provided us a solid time frame on the resolution just yet. I just ask that you hang on as Account & Technical Services is unable to make any adjustments to the system involved. I'm sorry for any confusion and disapointment it has caused you.

If you have additional questions or concerns, please reply to this ticket. If you would rather speak with a representative directly, please contact Account & Technical Services. Our contact information can be found at http://blizzard.com/support/article/cs.

Good Sailing
Account & Technical Services Rep Belcorin
Customer Services
Blizzard Entertainment
http://us.battle.net/support/en/

i guess all we can do now is wait. i am sure they will fix this but when? Just have to be patient as we're not the only one here so i am sure blizz is trying their best to fix this as nothing is being credited into paypal and that would piss lots of people off!
zonan4
post Dec 26 2012, 09:43 AM

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It's already piss me off because I can't use it to buy an item that I want
Gen
post Dec 26 2012, 10:15 AM

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In this kind of situation, will you guys still selling item in RMAH ?
I start posting some items in Gold AH, as I'm in gold shortage situation now.. sad.gif
nagflar
post Dec 26 2012, 10:32 AM

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QUOTE(OnGx2 @ Dec 25 2012, 09:42 PM)
are u sure? i thought switch region to EU then can use EU rmah already...
*
if like this why we got D3 US , EU , RU region copy lol
BboyDora
post Dec 26 2012, 12:06 PM

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QUOTE(Gen @ Dec 26 2012, 10:15 AM)
In this kind of situation, will you guys still selling item in RMAH ?
I start posting some items in Gold AH, as I'm in gold shortage situation now.. sad.gif
*
Risk involved . So I sell all in gold .
TSOnGx2
post Dec 26 2012, 01:19 PM

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hopefully they are just keeping the money to make the blizzard financial account look neater?
http://us.battle.net/d3/en/forum/topic/5836263829#20

blue post
"You'll need to wait until the Paypal transaction has completed. Unfortunately we're experiencing Paypal difficulties right now that may not be resolved until after the first of the new year."
dkliew
post Dec 26 2012, 04:51 PM

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i got more than 16items in status "Sold" but didnt receive $$ to paypal since 16th Dec.

this time take a bit too long .... gonna submit ticket later :3
lytros
post Dec 26 2012, 05:30 PM

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QUOTE(OnGx2 @ Dec 26 2012, 01:19 PM)
hopefully they are just keeping the money to make the blizzard financial account look neater?
If that is true than that's just plain dirty. When is Activition Blizzard's financial end date anyway? Does after the new year coincide with any of their quarter closing?

This post has been edited by lytros: Dec 26 2012, 05:31 PM
MOBAJOBG
post Dec 26 2012, 05:53 PM

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Probably, the 1 and only programmer that can do the job is on holiday/vacation until end of this year.

This post has been edited by MOBAJOBG: Dec 26 2012, 05:55 PM
TSOnGx2
post Dec 26 2012, 06:49 PM

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there is no programmer needed i think, everything was computerized
but to make it no payment after the maintenance on last tuesday (18/12/2012), yes they need a programmer to do that, i am sure they did it purposely during the maintenance to cancel/delay our payment
wlcling
post Dec 26 2012, 06:51 PM

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payment server has become intermittent... the guy needed to draw server logs needs jay Wilson approvals unfortunately fat jay is enjoyin his holiday in Bahamas with your money.
TSOnGx2
post Dec 26 2012, 06:53 PM

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yeah, they have the right even if they dont want to pay us the money, it is stated under user agreement i think, lol we are trolled


Added on December 27, 2012, 12:08 amquoted from d3 forum

"This is the latest response from Customer Support:
Hey XXX

More than likely the two are connected as you suspect. Last night we were able to confirm the delay for funds coming to and from paypal for RMAH purchases. This is causing all of these auctions to be delayed.

Our devs are working with paypal at this time to isolate the issue and get it resolved as soon as possible. Keep your eye on the completed tab for the RMAH and you should see the gold show up as soon as its fixed. Your money should show up within a few days after that.

I am adding your email to my growing list for this issue. If I hear anything new, I will be sure to let you know.

If you have additional questions or concerns, please reply to this ticket. If you would rather speak with a representative directly, please contact Account & Technical Services. Our contact information can be found at http://blizzard.com/support/article/cs.

Travis S.
Blizzard Entertainment
http://us.battle.net/support/en/"

This post has been edited by OnGx2: Dec 27 2012, 12:08 AM
cmh
post Dec 28 2012, 09:20 AM

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I received payment from Blizzard today.
well
post Dec 28 2012, 09:21 AM

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received partial of payment today, but still got alot under pending
CyborgR
post Dec 28 2012, 09:21 AM

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Payment all in these morning. smile.gif


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Gen
post Dec 28 2012, 09:55 AM

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Cheers all bro, thanks for you guys update. notworthy.gif
Finally my Paypal has reflected the payment by Blizzard. icon_rolleyes.gif
TSOnGx2
post Dec 28 2012, 11:10 AM

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received RM700+ payment finally, BUT guys, check your payment 1 by 1, i found some payment were STILL missing
Gen
post Dec 28 2012, 11:12 AM

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QUOTE(OnGx2 @ Dec 28 2012, 11:10 AM)
received RM700+ payment finally, BUT guys, check your payment 1 by 1, i found some payment were STILL missing
*
Yes bro, they still owe me 2 payments..
BboyDora
post Dec 28 2012, 11:41 AM

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My 2 payments are also missing vmad.gif vmad.gif
dkliew
post Dec 28 2012, 12:32 PM

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finally smile.gif
TSOnGx2
post Dec 28 2012, 01:26 PM

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huhu...the payment is still updating...received RM1k+ till now....hopefully they kindly pay us all payment so i dont need to check 1 by 1...
MOBAJOBG
post Dec 28 2012, 02:04 PM

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Awesome!, I've got 2 sales still under processing USD49.99 & USD9.99.
Lau Pan
post Dec 28 2012, 06:03 PM

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^^
mxn =.=... when sever start...

This post has been edited by Lau Pan: Dec 28 2012, 06:04 PM


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TSOnGx2
post Dec 28 2012, 06:25 PM

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wowo lau pan so much...more than me ^^
Lau Pan
post Dec 28 2012, 06:45 PM

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QUOTE(OnGx2 @ Dec 28 2012, 06:25 PM)
wowo lau pan so much...more than me ^^
*
cos that mempo about usd 200
Gen
post Dec 28 2012, 07:04 PM

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QUOTE(Lau Pan @ Dec 28 2012, 06:03 PM)
^^
mxn =.=... when sever start...
*
Lau Pan geng, MXN also can sold items.
MXN good business as AUD market ? unsure.gif
Lau Pan
post Dec 28 2012, 07:04 PM

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QUOTE(Gen @ Dec 28 2012, 07:04 PM)
Lau Pan geng, MXN also can sold items.
MXN good business as AUD market ?  unsure.gif
*
long time no go there
ThEoN86
post Dec 28 2012, 07:15 PM

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Yeah, finally.
All payment come in one shot. quit siok ~~

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