I have a tiny hole dent on my i5 black.. Can't put screen protector at the back.. So visible with the bubble popping out.. Told maxis and they said cosmetic defect they will not change 1 to 1.. Unless hardware.. I say fu*k them.. I called up apple can lodge a complain towards maxis.. Boycott them.. I suggest all that has defect and wasn't replace by maxis, please file an complain towards apple.. Call their toll free number.. The more customers complain the better.. Because apple told me by right maxis should change it.. Lets call apple all together.. Once enough complains I think Apple will take this seriously and will call up MAXIS for discussion!