Welcome Guest ( Log In | Register )

Outline · [ Standard ] · Linear+

 iPhone 5 Malaysian Set Scuffgate Survey, Cast your vote

views
     
l30n91120
post Dec 14 2012, 07:24 PM

Getting Started
**
Junior Member
153 posts

Joined: Jul 2008
No scuffgate at the sides, but after i removed the back plastic protector, i noticed there's a dot of paint ship at the back part. Brought it back to Cap Square and argued for 15 minutes finally they agreed to exchange another unit, saying that if the replacement unit also has cosmetic defect (better or worst than first set) then cannot change anymore. Fortunately the replacement set is perfect rclxms.gif

Yes, they keep saying cosmetic defect is normal and Apple instruct them cannot exchange even if you found the scuff on the spot. Shouted and scold them and i refuse to leave until they finally agree for the exchange.. very bad and unfair policy Maxis..
l30n91120
post Dec 23 2012, 02:11 PM

Getting Started
**
Junior Member
153 posts

Joined: Jul 2008
Just to share my experience at Maxis Seremban yesterday.

iPhone 5 16GB Black
Open 1st box - Side of the home button cracked.. yes the glass cracked!
Open 2nd box- Scratches at the side
Open 3rd box - Scratches at the side again!

Finally they don't allow me another sealed set to open but offered me 2 options - (1) Wait them to get approval for warranty replacement for the scratched set or (2) issue me full refund.

I decided to get a full refund as I think there is some serious quality issues with these batch. Later managed to get my hands on a Malaysia Apple Store Sealed Set.. perfect condition at last (production week 50) biggrin.gif

 

Change to:
| Lo-Fi Version
0.0500sec    0.82    8 queries    GZIP Disabled
Time is now: 11th December 2025 - 01:25 AM