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 iPhone 5 Malaysian Set Scuffgate Survey, Cast your vote

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beanbeanchong
post Dec 16 2012, 06:45 PM

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QUOTE(jep @ Dec 14 2012, 01:22 PM)
My brother did just that..went back home..saw the defect..went back to klcc
Maxis centre..and they denied an exchange..almost went into a fight..now we're going to launch a report to tribunal..they claim that apple doesn't allow that..as long as it's working then you cannot change..got another guy with dented ip5 also denied..the reason we didn't check it's because it's an outright set meant as a gift thus we didn't opened it..when asked they say if anything can come back and claim..niw they're saying this bullsh*t..we'll let's see what the court will say about that..
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I call apple for iPhone support, for apple that your iPhone brought from telco, is telco should fully responsible. But u can call back apple and complaint again if telco dun wan bother you.
I feel we as customer can not let them go easily. They should not just selling product and not provide proper customer care.
beanbeanchong
post Dec 18 2012, 09:35 AM

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QUOTE(andrewtho @ Dec 18 2012, 09:33 AM)
Those people expect perfect things when they feel that they've paid a premium for something.


Added on December 18, 2012, 9:34 am

Ah yes, the famous Foxconn. Hehe
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It is about consumer right.
beanbeanchong
post Dec 19 2012, 11:00 PM

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This is the scuff noted at my iPhone 5.
Need enlarge and see it, very tiny dot.
Hope later not get worse.


Attached thumbnail(s)
Attached Image
beanbeanchong
post Dec 20 2012, 02:40 PM

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QUOTE(dtdw @ Dec 20 2012, 02:22 PM)
even with the case on, the 5 will stil get scratched. all they can say is

"Any aluminum product may scratch or chip with use, exposing its natural silver color. That is normal"

Well, that sucks, coz i dont see that much of hurt when samsung or htc got scratched, part plastic stil rocks.

And not to mention, the degrade should be over time, not the instant it is produced and shipped.

I ordered from senheng, and bought the RM165 warranty (4 years in total), hope it covers those defects which is rejected by local resellers.
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There is some different between apple and senq/senheng warranty.
Apple you can call apple and argue
Senheng i remember they dun cover battery and this cosmetic thing.
beanbeanchong
post Dec 21 2012, 12:01 AM

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QUOTE(vip @ Dec 20 2012, 11:00 PM)
Oh gosh... just discovered my newly bought iphone. when unlock the phone, got a square green colour(like an app size big)  appeared in very fast time in the middle of the screen..

hmm.. shld i go back to the place i bought or any maxis center?
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Just bring back and ask them.
Look like ur screen have self retaining issue.
beanbeanchong
post Dec 21 2012, 01:19 PM

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I apply joy factory case with clear at back to show iPhone 5 back, so far my tiny scuff at left edge not getting worse.
beanbeanchong
post Dec 21 2012, 05:45 PM

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QUOTE(Boykidz93 @ Dec 21 2012, 03:21 PM)
HAHAHAHAHA U using same case with me?
user posted image
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Should be same, i buy black colour wan. But the clear part easy scratch.
beanbeanchong
post Dec 22 2012, 08:38 AM

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QUOTE(Boykidz93 @ Dec 21 2012, 06:09 PM)
YAYA !!!! OMG !!! Black one should be nicer, where u get it from? I get it from Switch hahaahaha !! And only got GREY colour T_T so no other option how much u bought?
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I brought from switch at sunway carnival. There got lot black colour.
beanbeanchong
post Dec 23 2012, 12:54 AM

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QUOTE(Allenxp @ Dec 23 2012, 12:07 AM)
shit! then how to get a replacement set le? should be very mafan right?
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Buy at apple online store, can deal directly with apple.
If u buy from local reseller or telco, apple will ask you deal with the place u buy for iPhone 5 have issue out of box.
Like my iPhone 5 buy from digi online store. Got small tiny scuff, only can exchange for replacement unit which they can not promise is new set.
End up i rather keep it as the scuff also very very tiny dot.


Added on December 23, 2012, 12:55 am
QUOTE(sakurazz @ Dec 23 2012, 12:13 AM)
switched from a white to a black unit smile.gif

both works extremely perfect to me ~

anyway black side bezel, isit really easy to get calar?
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Not happen to have new scuff so far for my iPhone 5

This post has been edited by beanbeanchong: Dec 23 2012, 12:55 AM
beanbeanchong
post Dec 23 2012, 05:09 PM

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QUOTE(ftan @ Dec 23 2012, 04:22 PM)
Got my replacement set. No scuffs detected. Just did a normal glance through and it looks good.
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Ur replacement set is new wan or refurbished?where u buy ur iphone 5 from?
beanbeanchong
post Dec 23 2012, 05:27 PM

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QUOTE(WimpyKid @ Dec 23 2012, 05:22 PM)
Normally replacement should be refurbished sets. smile.gif
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Digi offer me replacement set,still thinking should i exchange or not.they only can told me apple told them is brand new iPhone
beanbeanchong
post Dec 23 2012, 07:03 PM

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QUOTE(WimpyKid @ Dec 23 2012, 05:33 PM)
If there are giving you a new set, it should come sealed in retail box and not just the iPhone only.
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Not sealed box, just iPhone only
beanbeanchong
post Dec 25 2012, 10:15 AM

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QUOTE(cool123 @ Dec 24 2012, 05:45 PM)
For those who buy directly from apple store.. you can request to change for any defects you found.. They are happily change for you ...

For those who has contract with telco, u can ask for a exchange but they will replace you with a new set / refurbished set it will depend your luck ... 

Anyone able to change the iphone with scuff with Maxis ? I wonder I wan to keep those scuffs biggrin.gif
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I been message digi multiple time, but they seem ignore my email.if i call digi customer care line,they also ask me email the online store feedback. Till not no reply apart from digi offer replacement set like everyone say mostly is refurbished.

 

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