FAQs for Maxis iPhone 5

1) When will the iPhone 5 be available?
The official launch date is 14th December 2012. Maxis will be selling the iPhone 5 at Maxis Centers and
MEPs from 14th December 2012 onwards.

2) I am currently a Hotlink subscriber. Would I be eligible for the iPhone 5?
If you are a Hotlink prepaid subscriber, you would need to switch to a postpaid iValue plan to purchase
the iPhone 5 on contract. However, if you wish to maintain your prepaid plan, you can purchase the
iPhone 5 outright at Maxis Centers & participating dealer outlets.

3) What iPhone 5 rate plans will be offered?
iPhone 5 is now offered with our newly enhanced iValue plans. Details of the plan can be found on our
website.

4) Can I use the iPhone 5 outright?
Yes you can. You can purchase the iPhone 5 outright, subject to stocks availability & conditions.

5) Where can I get the iPhone 5 with Maxis?
You can get it at any Maxis Center as well as participating dealer outlets.

6) Who do I call if I require assistance on iPhone set-up?
If you have purchased iPhone 5 from Maxis, just call our Hotline (123) for support.

7) Where can go if I need assistance on using the iPhone 5?
You may visit any of the Maxis Centres or participating dealer outlets.

8) If I buy the iPhone 5 outright, what other plans can I subscribe to?
You can subscribe to any Maxis Postpaid or Hotlink Prepaid plans according to your needs.

Frequently Asked Questions
Q1.  What is new about the iPhone 5?
A1.  The iPhone 5 is built with 6 new key features, which are:

    An all new design that is 18% thinner and 20% lighter compared to the iPhone 4S
    4-inch Retina display
    A6 chip – with faster graphics and enhanced power efficiency
    New Apple EarPods
    8-megapixel iSight camera
    iOS 6 – the world’s most advanced mobile OS with Apple Maps and Siri

Q2.  Do I need to pay an extra fee for the Nano SIM card?
A2.  No. The Nano SIM card is FREE if you sign up for an iDiGi plan with DiGi.

Q3.  How many iPhone 5 models are there for me to choose from?
A3.  DiGi will be launching all six (6) iPhone 5 models, which are:
iPhone 5 Model  Black & Slate  White & Silver
iPhone 5 - 16GB  
iPhone 5 - 32GB  
iPhone 5 - 64GB  

Q4.  Can I choose the colour of my iPhone 5?
A4.  Yes, you can. However, this is subject to stock availability.

Q5.  What is the credit limit for each iDiGi plan?
A5.  Please refer to the table below (as per current Mass/Enterprise plans) for more information:
iDiGi Plan  Credit Limit (RM) (Above 21 Years Old)  Credit Limit (RM) 18 - 20 Years Old)  Credit Limit (RM) (Foreigners)
iDiGi 88                      RM 300                                                 RM 300                                           RM 300
iDiGi 138                      RM 400                                                 RM 400                                           RM 400
iDiGi 238                      RM 700                                                 RM 700                                           RM 700

Q6.  What are the payment methods available if I sign up for the iPhone 5 with an iDiGi plan?
A6.  You can sign up for the iPhone 5 via cash, credit card or 0% Interest Easy Payment Plan (EPP).

Q7.  Do I need to pay a stamping fee?
A7.  Yes, a stamping fee of RM10 is applicable to ALL new registrations. This will show up in your first monthly statement.

Q8.  Will I enjoy friends and family™ rates with iDiGi?
A8.  Yes, you can have up to a maximum of six (6) friends and family™ numbers under your iDiGi plan.

Q9.  What is the main benefit of friends and family™?
A9.  friends and family™ allows you to make cheaper voice calls, SMS and MMS to six (6) of your favourite DiGi numbers.

Q10.  Where can I purchase the iPhone 5 from DiGi?
A10.  You can purchase the iPhone 5 from DiGi at your nearest DiGi Store or via DiGi Store Online.

Q11.  What are the accepted credit cards for the iPhone 5 payment?
A11.  For single-swipe credit card transactions:
We accept all credit cards except Diners
For 24-month 0% Interest Easy Payment Plan (EPP):
    Maybank, Citibank, CiMB, HSBC, Public Bank & RHB credit cards only.
    (For online purchases, EPP is available to Maybankard holders only.)

Q12.  Can I use my FREE iDiGi voice call, SMS and MMS quota when I am roaming abroad?
A12.  No. All voice call, SMS and MMS quota are exclusively for domestic use. When roaming overseas, the prevailing data roaming charges will apply.

Q13.  How do I check my FREE quota usage?
A13.  At the moment, there is no way for you to check your quota usage or your remaining units. However, you can log on to the Online Customer Service (OCS) portal to view your itemised bill. Usage of free units will appear zero-rated.

Q14.  I am on an iDiGi plan. Can I sign up for a supplementary line?
A14.  Yes. You can sign up to a maximum of six (6) supplementary lines.

Q15.  Is there a penalty fee if I plan to terminate my contract before it expires?
A15.  Yes. You will be charged RM500 if you terminate your contract before it expires.

Q16.  What is my Internet speed after I have exceeded my monthly quota?
A16.  Your Internet speed after you have exceeded your monthly quota is 64kbps.

Q17.  Can I perform Internet quota reload?
A17.  Sorry, Internet reloads are not applicable with iDiGi at this point of time.

Q18.  Can I enjoy International Roaming if I sign up for an iDiGi plan?
A18.  Yes. You can enjoy International Roaming if you sign up for an iDiGi plan. Please call 016 221 1800 to activate International Roaming. Before travelling, it is advisable to check the DiGi International Roaming page to see if rates have been revised as well as to learn more about special the promotions/rates that you can enjoy.

Q19.  I am currently with another telco. Can I switch over to DiGi by purchasing the iPhone 5 with an iDiGi contract?
A19.  Yes. You will be given a Mobile Number Portability (MNP) SIM card. Once you have received the "Welcome SMS" from DiGi, please return to the same DiGi Store to purchase the iPhone 5 within seven (7) days.

Q20.  Do I have to make a full payment if I want to switch to DiGi (MNP)?
A20.  No. You will receive a new SIM pack from DiGi first. Once your number has been successfully ported over to DiGi, your line will be activated with the iDiGi plan. You are required to return to the same DiGi Store to make payment and collect the iPhone 5. This process will take approximately five (5) working days if your port-in is successful.

Q21.  What is the warranty period for the iPhone 5?
A21.  The iPhone warranty period is 12 months from the date of successful phone activation. In the event where device replacement is necessary, you are advised to bring your iPhone 5 to a DiGi Retail Centre for inspection. Please note that you may be charged a minimum amount of RM1,000 if your iPhone does not comply with the Apple Replacement Policy at the point of inspection by a DiGi Tech Specialist. The minimum amount charged is also subject to change without prior notice.

Q22.  My device is faulty. What should I do now?
A22.  If your device is faulty, please bring your phone to the nearest DiGi Retail Centre for inspection. Our DiGi Tech Specialist will advise you on whether your iPhone is eligible for a replacement or not, subject to the Apple Replacement Policy. For more info on the Apple iPhone warranty policy, please click here.

Q23.  What do you mean by 1-to-1 replacement warranty?
A23.  1-to-1 replacement warranty means that you will receive a replacement unit immediately if your existing iPhone 5 is faulty. This is subject to DiGi and Apple's Terms & Conditions – valid in line with Apple's 1-Year Warranty.

Q24.  I already have an iPhone. Can I sign up for the iDiGi plan?
A24.  No, iDiGi plans are exclusive to customers who purchase the iPhone 5 device bundle (with 24-month contract) from DiGi.

Q25.  Can I just purchase the iPhone 5 from DiGi without a plan?
A25.  No. DiGi does not sell the iPhone 5 without a plan.

Q26.  I have signed up for the iPhone 4S with DiGi a few weeks ago. Can I upgrade my iPhone 4S to the iPhone 5?
A26.  Sorry, you cannot upgrade your iPhone 4S to the iPhone 5 at the moment. We will keep you updated if there are changes to this policy in the future.

Q27.  I am still tied to a DiGi contract. Can I purchase the iPhone 5 at full price and tie it to my existing plan?
A27.  We are sorry to announce that we will not sell the iPhone 5 without a new iDiGi contract during the launch. We will keep you updated if there are changes to this policy in the future.

Q28.  I have two (2) months to go before my existing DiGi contract ends. Can I sign up for the new iPhone 5?
A28.  Yes. You can sign up for the new iPhone 5 via DiGi Store Online or your nearest participating DiGi Retail Centre