Sent my 620 to nokia care. Was told to wait up to 2 weeks if no spare parts. Since 620 so new, most likely no spare parts

10 days old phone. 2 weeks waiting period. ridiculous

Multi touch not registering correctly if I'm not charging the phone. I'll just paste the post I posted earlier in another thread.

When it is charging, the screen registers up to 10 touch points perfectly.

When it is not charging, the screen will register single touch point just fine.
It is barely able to register two points. When I tried 3 points, it is all over the place. 4 touch points is total fail.

I used several multi touch test app to test and they all gives the same result.

I post a link here for one of the app that is available in msian store(no need switch region to dl)
http://www.windowsphone.com/en-my/store/ap...b1-dd809a89f49f


You guys can download the app and test your lumia 620s

kenjixx and reshbala helped me to test.

Verified that theirs no problem.
You can download the app and test your screen too.

So now it's waiting time for me. Kinda frustrated that I cannot replace the phone. It's only 10 days old for god sake. The waiting time is more than the days I got the phone.

LOL I wrote an email to Stephen Elop and he (most likely it's actually his staff) replied.

If they fixed it then I'm still ok. Now I'm worried that their technician just test with the cable plugged in. Then they will report that nothing is wrong. Though I specifically said n written that need cable unplugged

This post has been edited by godhpf: Jan 21 2013, 05:18 PM

I'm just trying my luck actually. LOL.
I just wanna use my phone.

This post has been edited by godhpf: Jan 21 2013, 05:32 PM

just simple oni


He cc to two different people. After that I got a reply saying that the issue is logged to their system. Let's see how this unfolds hahaha

I'm old fag. Just that I seldom posts. I just lurk silently

Yours is okay when charging and is spotty when not charging too?

reshbala and kenjixx tested that it can actually detect up to 10 points (reshbala couldn't fit more than 7 fingers). When the cable is plugged in, I'm able to register 10 points correctly too. I don't have more than 10 fingers so I cannot test more.

The problem is even pinch and zoom is spotty. When I pinch and zoom, sometimes it is detected as 3 points , 1 point or even 0 point. Most of the time it is 2 points though.
While we seldom use multi touch of 4 points, I do play games that require multi touches and I use two fingers from each hand. Only a handful of games though.

This post has been edited by godhpf: Jan 22 2013, 09:31 AM

You can only choose from the list of preset tones

Hmm, then I'm not alone with this problem. This should be some manufacturing defect. BTW, where did you buy it from? Maybe we got the same batch.

EDIT: I got mine from lowyat roadshow on the very first day it is available. 10th January.

This post has been edited by godhpf: Jan 22 2013, 12:43 PM

I PM-ed you my IMEI. I'm trying to find whether I have a serial number or not on the box.

The roadshow & lowyat first floor is both Hello Station. Stock should come from the same place.


This post has been edited by godhpf: Jan 23 2013, 03:22 PM

Our IMEI is 276 units apart which is quite close. Usually printed circuit board factories print PCBs in lots, usually 60 pieces per lot. In one big PCB where smaller PCBs are cut from, it usually contain 10-20 circuits. Most likely we are from the same lot.

Hmm, where should we go from here?

EDIT: It's also troubling that as much as 276 or more units might be affected. Check your 620s!

This post has been edited by godhpf: Jan 22 2013, 01:28 PM

Only happens on some phones, like mine LOL.
Another forummer also got the same problem.

Need see your luck.

I've demo-ed the problem to them. I don't know whether they acknowledged the problem or not. The staff there wasn't very helpful.

Still repairing. I sent the unit in 2 days ago. They said need to wait up to two weeks.

You bought yours from lowyat too?
When you perform 2 points touch and move, does it jump around? Mine does sometimes. 3 points always jump around.

Can you PM me your IMEI? I wanna see whether our IMEI numbers are close.

This post has been edited by godhpf: Jan 23 2013, 10:36 AM

IMEI are never the same. Unique for each phone.

This post has been edited by godhpf: Jan 23 2013, 11:08 AM

Just test the multi touch on the spot. I think it's not very widespread since not many users are affected

This post has been edited by godhpf: Jan 23 2013, 03:31 PM

For those people who are having multi touch issues, you can either

1. Live with it.
2. Send to Nokia Care and face endless misery. My phone is with them for more than a month now. Still no ETA.

Also, I have the multiple clock flash, yes I had it too. LOL

Workaround was restarting. It's annoying, but I could live with it.
I couldn't live with the multi touch problem. I can't even pinch and zoom properly.



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