Hi mr docter,

Please don't mix up our products with sager. Although sager and illegear are literally the same in terms of build, quality and even from the same manufacturer, illegear laptop is assembled for Malaysia distribution.

We, as a Malaysia distributor, all warranty repairs are served locally. Please visit http://www.illegear.com/warranty for our warranty info. and repair time frame.

This is very good news indeed. You should make another branch @ Penang to cover Northern Regions too!

Hi fixgd,

We only offer 11.6", 15.6" and 17.3" models during 2012 and first quarter of 2013. You will be seeing more and more 13.3" and 14" ILLEGEAR laptops coming in very near future.

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Added on December 4, 2012, 3:12 am

We will have some dedicated resellers in KL and PJ areas.

Take RX-17

All repairs are done by ILLEGEAR's staff using genuine parts. Note that there is no third party service provider involving in the repairing procedure at the moment. We believe that nobody knows our products better than ourselves, that's why all ILLEGEAR repairs can be done promptly and effectively.

Yes you are right, the RX-17's Dual 7970M CrossFireX config can perform similar to desktop GTX 680 as per 3D Mark 11.

As I said, users can choose to send the laptop to the authorized reseller's shop or our head office at Johor via mail-in or carry-in method, please refer to the post previously.

lol chill man... it takes time for them to set up shop else where...

anyway I quite like the price for the hardware they re offering, it's quite competitive compared to Alienware and Asus...

How long does it take to ship a laptop both way?

As opposed to the other well known brands' vendor who have dedicated 3rd party service center in lowyat, how long does a laptop to be fixed in average?

We have sold over 1000 Sager laptops in last year, and I believe half of them are from this forum. No offence to anyone, but even our previous Sager repair which sent over U.S. are much much faster than average repair time frame in Malaysia, it's 2 to 4 weeks to have a sager fixed generally.

Lastly, I am just clarifying that there is nothing to do with the "center", but the service quality. No offence to anyone 

As mentioned, users can return the product to our authorized reseller's shop where they purchased from. I don't see any mailing needs to be done on user's end.
What we are gonna fix the laptop is the matter between us and the authorized reseller. As long as we can deliver the repaired product promptly, customers are happy.

Other service providers in your area do import parts to repair laptops, isn't this incurred a mailing? From oversea somemore. Imagine that you purchased a laptop with 1 year warranty and ends up fixing the laptop with 2 month plus, I think most of us will be unhappy.

Just want to share my experience with illgear. I've bought a illgear RS-15 with some customization. In term of discount..I think I do get a lot..got a rm300 rebate, upgrade from 750GB to 1TB, upgrade on processor (from 17-3610 to i7-3720).

At the beginning I also worried about sending up the laptop via courier. So pick it up myself at Johor. They are pretty considerate since they wait me up until around 11pm or so.

After a while my laptop got a problem. I forward my problem to the illgear support team and trust me their respond is fast. So I sent it out to them in Johor via courier. It took them around 1 week or so to repair it since it is a major problem. They change my motherboard and graphic  card and I still got a valid warranty. They sent out my laptop via airpak courier in box full of padding.

All in all I do like their service. They are willing to explain everything and their respond is also fast (In my experience, if I compare to some shops, it would take them about a month or so to repair problems even simple problem like windows problem.yes..maybe they got a lot of laptop/computers to fix and that is where illgear is at advantage. They concentrate at their product so minimize time.)

If you are looking at customization laptop I would suggest Illgear compare to shops for sure.

p/s: i'm not paid by illgear to say all this I'm one of their valid customer.

just made a purchase of RS-17 from Illegear...cost me around Rm8.5k after all the handling fees to ship to sg.. now just waiting it to reach the shore..
Their sales support team really efficient, almost reply every email instantly..

quite impressed with illegear

now im on alienware, next if still keen for game laptop would be illegear

Maybe also because Alienware has not update the design (the look I mean) for generations  (a bit of exaggeration  )

Yes you can still

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Added on December 6, 2012, 11:01 pm
No comment on this.

But we actually found that a lot of professionals need plain and simple laptops, while the younger generation prefer something fancy.

I thought you are 20+ only, no?

There is no competition, ours are apparently better, in terms of pricing, quality, and warranty.

Let me explain in details, e.g.

1. we use Kingston RAM (lifetime warranty) and Western Digital hdd (5 year warranty). Which means that you are still covered by local HDD warranty even if your illegear warranty has expired.
Sager is using Patriot/ Samsung RAM, Seagate HDD, which doesn't come with any local warranty. Even so, illegear is still helping customers to claim warranty from Sager, but taken longer time frame (2 to 4 weeks).

2. Every ILLEGEAR machine is tested in manufacturer's factory, and tested again by our engineers using 48 hour burn-in test. The failure rate is the least in this industry.

3. Effective services. Take one example, we can go the customer's house (Johor and Singapore) to do repair.

Second this  I always think the gaming laptop that I will feel most comfortable bringing into a corp world is the Asus G series. Hell, with the rubbery / charcoal look, if I do a bit of disguise, maybe can pass it off as a Thinkpad 

Hi Prince J. I'm interested in ILLEGEAR R-11 but is it possible to change the keyboard with dedicated numpad without compromising the weight?

Met Prince J yesterday and received the illegear R-11.
There was a illegear box coming with it but I didn't want it because the box is big and it's for RS17/RX17. So, I only take the inner box which is the original packaging box from Clevo.

Tested battery and all the ports (except HDMI since I don't have a TV here), everything is working fine.

Will write a review either today or tomorrow
Overall, I'm very satisfied with the size of the notebook