Intel Core i5-4200M (2.5GHz, 3MB L3 Cache) is available on all models.

Put your company logo with ILLEGEAR custom signature service.

Please pm me your serial/order number.

Dear Ben,

RMA for problems requested by your reseller:

1. Static noise from speakers.
2. Buzzling sound from the fan.
3. Unable to install soundblaster cinema.
4. No sound if uninstalling Audio driver.

Per our diganosis:

1. No static noise after we do a clean re-installation of Audio driver from the DVD.
2. The fan sound is normal, there is no buzzling noise.
3. Soundblaster Cinema was installed without issue.
4. Your installed "Razer Surround" was the one playing the problem.

This post has been edited by Prince J: Sep 11 2013, 04:28 PM

Basically we have done all the problems checking in the RMA form filled up by your reseller. All the problems mentioned in the RMA form are not caused by the machine itself.

1. Our staff picked up the laptop from your address on 27th August 2013.
2. 28th August 2013, we have informed you that we didn't find any problem the next day we brought the laptop back to repair facility.
3. You asked us to check properly and do not rush to send it back because you would be in your hometown and you did not specify which date you want it back.
4. We have been testing your laptop and have at least re-installed the reported drivers more than 20 times, no problem is found eventually.
5. You suddenly dropped me a pm to ask me send back your laptop few days ago.
6. We have charged the reseller two-way shipping plus pickup cost from your address before sending out the goods because no problem was found.
7. Laptop was sent back today with tracking number given to our customer, you should liaise with your reseller to get the tracking.

I believe there are misunderstanding here.

We already dropped you a message that we didn't find any problem from your laptop on 28th of August and you didn't reply to us immediately that you wanted the laptop to be sent on 9th of September which is this Monday.

Per our understanding with you was "check everything properly and I would be at my hometown for a long period". If you could ever mention that you need the laptop back on 9th of September then we could avoid the delay of document preparing.

Please be understanding that the delay was partly due to your last minute call.

Anyway, ILLEGEAR has done our best of job from pickup, delivery to long-hour checking.

Dear ben3003

Your laptop has been proven to be running fine after long period of testing and investigation by our engineers. We never heard any static noise came out from your laptop in our repair facility and we firm a video to show this clearly.

https://www.youtube.com/watch?v=EslKsuUDZPA

If the problem still persists on your end, we suggest you to check your environment to see if there is any TV, radio, phone, power supply, razer headset and any other device that can interfere the laptop speakers.

Regarding your complaint about the "no sound from speaker if you uninstalled the Audio driver", we found that is due to your own Razer Surround driver installation, I have explained to you clearly in previous post.

Dear kelvinkhaw01

We would love to help and pay for both way shipping if the problem is caused by ILLEGEAR and manufacturing defects. However, we do charge for pickup and shipping fees if we pickup your laptop from penang but eventually found no problem at all.

Dear Recorder

We had a user solved his static noise problem by himself before and please pm me and I can give you his info.

This post has been edited by Prince J: Sep 13 2013, 01:22 PM

Dear xtreme25711,

I hope you can understand that all laptop brands come with lemon, it's unavoidable and what can we do is to help our customers to solve as soon as possible.

By the way, we have just received your laptop and will probably post it back today or tomorrow.

Also, we won't use any refurbished part for your repairing because it's a relatively new unit, we will either use new parts for repairing or do one-to-one exchange for you.

Dear ben3003,

You mean the laptop in battery mode doesn't have static noise but when it's plugged in then there is static noise?

This post has been edited by Prince J: Sep 13 2013, 03:08 PM

Hi Dbassnut,

We have sold many RE-15 (Clevo W350STQ) since Ivy Bridge and there are two complaints about the speaker static so far. We are working closely to the reseller at the moment.

Regarding recorder static complaint, we are asking him to send in for checking, will update you guys about that.

Hello all,

ILLEGEAR custom powerful ultrabook is coming to town.



Featuring Intel i7-4750HQ Iris Pro HD 5200 (Performance similar to Nvidia GT650M)

Key features:

a. 14.1" IPS Full HD Matte display
b. Intel i7-4750HQ featuring Iris Pro HD 5200
c. Ultraslim and Ultralight
d. Intel Hyperbaric Cooling Technology
e. Suitable for workstation

Hi all,

Just wanted to clarify

1. RE series come with Nvidia stickers (Optimus and Geforce GTX).
2. RS series don't have any Nvidia stickers.
3. All models don't have Intel stickers.
4. ILLEGEAR do not provide stickers removal service due to some reasons, users can DIY themselves easily.

We can provide Intel haswell sticker upon customer request, limited quantity in the inventory.

This post has been edited by Prince J: Sep 27 2013, 09:07 PM

Hello guys,

Been receiving many requests for our backpack photos and sorry for late updates due to busy works.

I am gonna do a short product presentation for ILLEGEAR Street Backpack so you guys have a clear idea about the backpack you are getting in the package.

Specifications:
Bag type: Backpack
Material: Nylon
Size: Carry up to 17.3" laptop
Maximum weight it can carry: 15kg
Capacity: 2 big compartments and 2 small compartments (For pens, wallet and books etc)
Price: FREE bundle with every ILLEGEAR system, RM99 for standalone purchase




Stainless steel logo plate and embriodery ILLEGEAR





Two big compartments, it's possible to fit up to two 17.3" laptops.


RX-17 and its adapter & UK power cord


Enough padding in backpack handle and shoulder straps for reducing stress.
It's very comfortable for carrying even a RX-17 plus its AC adapter.


Back view with paddings.


Compartment 1 accommodates a 120W adapter (RS-15 Lite, RE-13 Pro, RE-17 and RE-15 adapter), 2 pens, 1 wallet and 1 cheque book (at the bottom).


Compartment 2 accommodates a name card holder


Backpack bottom



Thanks for watching.

This post has been edited by Prince J: Oct 1 2013, 11:26 AM

I am currently outstation and have limited time to online. Oh I tot you will be staying at U.S. for years?

The backpack fits 14 to 15 inch nicely.

Photo requested by Dbassnut, a RS-15 (15.6") inside the backpack.



This post has been edited by Prince J: Oct 1 2013, 01:50 PM

The padding is very soft and quite thick. Every aspect of the laptop is protected very well.

As mentioned I will definitely update recorder case when the report is available.

Rough measurement 44cm x 31cm x 10cm

This post has been edited by Prince J: Oct 4 2013, 03:51 AM

RS-15 is based on P150SM.

P151SM1 = RS-15 Lite

And yes P157SM and P177SM are available by special request.

How do you guys think about P375SM? Let us know more.

Stock coming in early of next week

This post has been edited by Prince J: Oct 4 2013, 03:43 AM

Recently I received an inquiry from a backpack buyer (Alienware user) and he is asking whether the "ILLEGEAR" logo is printed on pull-tab and will it be washed out easily.

Our pull-tab ILLEGEAR logo is deboss type and it won't be washed out, pic as below:



Forgive my low quality photo.

This post has been edited by Prince J: Oct 4 2013, 04:11 AM

[1.9kg with battery and HDD.

Yes Iris Pro 5200 can play latest games at mid setting but it's more towards workstation/designing. our RE, RS and RX are more suitable for gaming.

The design is very good in my opinion, will upload more photos.

We will test the battery life with normal surfing and idle modes soon.