QUOTE(bugb34r @ Jun 11 2013, 07:15 PM)
You can but there will be small additional cost.CLOSED, CLOSED
CLOSED, CLOSED
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Jun 11 2013, 08:50 PM
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#141
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1,272 posts Joined: May 2010 From: Team ILLEGEAR |
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Jun 11 2013, 08:51 PM
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#142
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1,272 posts Joined: May 2010 From: Team ILLEGEAR |
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Jun 12 2013, 12:04 AM
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#143
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1,272 posts Joined: May 2010 From: Team ILLEGEAR |
QUOTE(PF T.J. @ Jun 11 2013, 11:59 PM) Ahhh, different people different perspectives We are still improving this part. In fact number of on-site staffs are quite limited so we usually do pickup (next day). Details will be given in the warranty page later.Design is very important to me haha, and I'm glad that my current one looks great But time's have changed haha, now more into conserved notebooks like Illegear already... I just hope one day there will be a smaller and slimmer version (sick of carrying heavy notebooks around considering the fact that I already have a DSLR that weighs as much as my M14x) Illegear is a great choice I would say, especially now that they have listen to what we want and provide pickup and on-site support |
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Jun 12 2013, 12:20 AM
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#144
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1,272 posts Joined: May 2010 From: Team ILLEGEAR |
QUOTE(Hatikolam10 @ Jun 12 2013, 12:09 AM) I know I've studied both specs & even looked at the "old" AW M14x...Illegear so far... Feel free to pm me your desired config and I will quote for you.This post has been edited by Prince J: Jun 12 2013, 12:34 AM |
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Jun 12 2013, 12:21 AM
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#145
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1,272 posts Joined: May 2010 From: Team ILLEGEAR |
QUOTE(PF T.J. @ Jun 12 2013, 12:03 AM) Its a bit too early to tell. We have to see what the cooling system of the AW 14 is like and how easy it is to clean the fans and reapply thermal paste (the M14x was very very difficult for self-maintenance). Of course, we have to see whether there are any more upgrade options for the RE-15 as well 14" is targeting mobility users, 15" is combining mobility + performance.But for the time being, the RE-15 has the upper hand in terms of price-performance ratio. And based on what I've seen over the year, a 14" gaming notebook will never be able to compete with a 15" gaming notebook one, especially if you are talking about performance |
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Jun 12 2013, 01:11 AM
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#146
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1,272 posts Joined: May 2010 From: Team ILLEGEAR |
QUOTE(PF T.J. @ Jun 12 2013, 12:05 AM) Well, at least you guys are listening to the customers, its very very important yo, and good job man I read almost every reply, especially the negative one. We welcome customers to post something we need to improve, e.g. the on-site support staff across Malaysia.Keep it up~ I'm looking forward to more photos on the new coloured covers By the way, any good employee like Mr. Docter? |
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Jun 12 2013, 01:44 AM
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#147
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QUOTE(cae1982 @ Jun 12 2013, 01:10 AM) OK here's what happened. Hi Mr Caesar Loong,I'm very busy and i agreed to pay extra rm 50 to get it delivered early because i'm going to delhi. i went to delhi and installed my laptop in delhi. I installed the windows and then the intel driver, amd driver. however i dont have the drivers for the wireless network card because i took the killer network 3 antenna option. so now i need to install the lan driver and find a wire lan cable to connect to internet. I connected to internet to look for updated amd driver and killer network drivers. whilst downloading i get a blue screen... restarted pc and i continued to download the amd driver updated it and still blue screen on random events while using the laptop. can be anything from touching the power button, closing internet explorer, playing online games, left idle to download. now i email the support department telling them i'm coming back in the morning and i dont really have time because i'm going off away in 3 days. i asked to be called back on phone because i'm short of time. i have weddings to attend and work to be done so i dont really have time to wait for email for instructions... staff told me to reinstall the driver using the diagnostic tools and run a stress test. which i did test ran perfectly and no blue screen. however i got a blue screen while playing game later and when i tried to plug in the charger another blue screen. enough is enough i just want to send it back. now when u receive the email as per you told me you did testings and no bsod which was quite magical in my opinion because i got it at least 10 times and i also had a witness with me. ofcourse then again you would argue is my word against yours. and yes i did have screen shots of the bsod maybe you can argue that i photoshopped with it. so now i have a conversation with your staff when i called from overseas. i wanted to dispute why i should pay for anything since the laptop is new your staff replied "is less than rm100 and i didnt ask you to pay for the time the staff took to repair and do the testing only the shipping charges " I said "now i dont have a laptop with me and i'm inconvenienced by it" he replied " it's not my problem i can't control when you go overseas" you see i know i have a busy month so i agreed to pay extra 50 to get the laptop early. please remember i installed the DRIVERS FROM THE CD BUNDLED WITH THE LAPTOP. I reinstalled the driver from amd website. and yes the files are sitting in drive E://browser download ... yea you can also ccheck from internet explorer if i went to the correct website and i still get blue screen look i paid rm 6400- 6500 in cash and extra 50 to get it delivered early. i got blue screen after installing the drivers... now tell me if a customer installs the drivers from the cd given tried to reinstall again from amd website and i got it sent back and you wanna charge me????... after you've wasted my time installing the drivers, the time that i couldn't use the laptop and the extra money i paid to get the laptop delivered early???? i don't want to mention this but also the frustration i get sometimes when talking to your staff???? i have to repeat myself and him telling me "it's not my problem i cant control when you go overseas" the scenario is quite simple i paid 6500 in cash so i can get a new laptop to use... it got sent back 2 days later.... tell me how pleasing can that be and it was only made worse by a staff telling me it's not his problem and asked to pay rm90 for it.. look if i pay rm 90 for sending it back to reapply thermal paste to the processor or for some other problem... i will gladly pay..... is not the money is the principle...... I believe there are some misunderstanding on the conversation part above after "why i should pay for anything since the laptop is new." He's replying "We charged user the courier costs when we pickup the laptop and found that the laptop has no problem at all." And then you replied "Do you think it's fair for me? I have no laptop now in oversea." Our staff replied "I cannot control when you are heading to oversea but we checked the laptop for many hours and no BSOD occurred so we charge you the courier costs." This simply meant the fee we are charging doesn't relate to your schedule to oversea, it's due to we didn't find any problem from your laptop after picking it up and had it shipped to the repair center, and we think it's fair to ask for reimbursement since the cost incurred is not small. If we were not trying to help at first we wouldn't arrange pickup immediately after you called us. After that you talked about the blue screen screenshot evidence claimed the frequent blue screens you encountered was not the same as our testing result and argued why you need to pay for the fee. He replied that "you can choose to pay or not and we are okay to waive the fee because of understanding that is a new laptop and now we are doing final test if still no BSOD found then we will send the laptop back." Moreover, the laptop was supplied without Windows OS and all drivers must be installed by the users. If that laptop was supplied by ILLEGEAR with pre-loaded Windows we would make sure all the drivers are installed correctly prior to delivery. I didn't want to mention this but we found the system was installed with a pirate windows 7 ultimate. Just for your information normally we don't provide any software support to system that installed with pirate windows because any bad thing can happen on it. You are right sometimes it's not all about money, if we care about money we wouldn't send the laptop back to you without asking for the RM90 credited into our bank account first. We totally understood your frustration being a buyer but sending laptop back within 2 days however 1. The laptop has been tested in perfect condition and no BSOD is found, we also wasted 4 day labor hours and two-way shipping costs for the testing on a good operating machine. 2. We understood the BSOD maybe occurred at your side but disappeared after sending in probably due to GPUs drivers reinstallation, that's why we agreed to waive the RM90 cost. 3. The whole testing process was completed efficiently and extended test was performed as per agreement with you. This post has been edited by Prince J: Jun 14 2013, 11:20 PM |
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Jun 12 2013, 01:48 PM
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#148
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1,272 posts Joined: May 2010 From: Team ILLEGEAR |
QUOTE(Salamurhaaja @ Jun 12 2013, 01:36 PM) However, still need to double confirm with ILLEGEAR whether my RE can take in the mSata or not The old RE doesn't have msata connector but it already has 2 sata connector slot. |
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Jun 12 2013, 04:00 PM
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#149
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5400rpm helps to save battery life that's why we still offer them. Yes I admitted 5400rpm is very slow but it won't be a problem if pairing with a ssd. If you want less heat, noise and greater battery life go for 5400rpm.
This post has been edited by Prince J: Jun 12 2013, 04:01 PM |
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Jun 12 2013, 05:53 PM
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#150
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QUOTE(Hatikolam10 @ Jun 12 2013, 04:14 PM) Ok so pairing means put the OS on the ssd and data on the 5400rpm HDD? Could you please suggest a good price for both HDD? It seems that adding an SSD is a bit much on my budget... I would suggest adding a Crucial M500 mSATA 120GB (weight concern) or 2.5" Crucial M500 120GB. |
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Jun 12 2013, 10:24 PM
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#151
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Jun 12 2013, 10:54 PM
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#152
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1,272 posts Joined: May 2010 From: Team ILLEGEAR |
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Jun 12 2013, 10:57 PM
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#153
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QUOTE(milky @ Jun 12 2013, 10:52 PM) RE model cant customize the graphic card while buying ? can i change graphic card in future? Motherboard difference, RS series support 4 sodimms, mxm connector and backlit keyboard. Moreover the GPU is starting from GTX770Mjust becoz RS got Backlit KB & GC customizable & heavier |
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Jun 12 2013, 11:02 PM
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#154
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1,272 posts Joined: May 2010 From: Team ILLEGEAR |
QUOTE(raymondtong94 @ Jun 12 2013, 10:58 PM) MXM module graphics card aint cheap you know. some more, you pay more for the new haswell processor. the graphics card used in RE series are soldered to the board, which is a cheaper cost. We can do that but we don't suggest to do so. Laptop isn't car, the corner parts are easily peeled off especially for things like laptop which you touch everyday.if lets say i want CF wrapping at the palm rest area, is it possible? thanks. |
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Jun 12 2013, 11:22 PM
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#155
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QUOTE(raymondtong94 @ Jun 12 2013, 11:06 PM) what about if paint the whole laptop / lid and chassis with metallic colour and palm rest with matte colour? i know additional charges may apply but its nice to hear so. We can do but this is way more complicated than the colored lid itself. We have some colored samples and that show the colored lid is actually more beautiful than whole colored chasis.The black/brown/grey can contrast other colors. However, whole colored chasis is more recommended over carbon fiber. This post has been edited by Prince J: Jun 12 2013, 11:24 PM |
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Jun 12 2013, 11:33 PM
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#156
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1,272 posts Joined: May 2010 From: Team ILLEGEAR |
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Jun 12 2013, 11:34 PM
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#157
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1,272 posts Joined: May 2010 From: Team ILLEGEAR |
QUOTE(Hatikolam10 @ Jun 12 2013, 11:05 PM) I think the RS is for the really hardcore gamers & I thought the the RE was powerful enough...then it depends on your nature of usage... as for me a first timer with Illegear I thought the RE was an upgrade to the RS model hehe...we need more exposures to the models especially in Youtube...just my 1 sen... thank you for your suggestion |
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Jun 12 2013, 11:35 PM
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#158
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1,272 posts Joined: May 2010 From: Team ILLEGEAR |
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Jun 13 2013, 12:10 AM
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#159
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QUOTE(silrave @ Jun 13 2013, 12:04 AM) Cranky guy can open website just very slow re-15 is built on W350STQ. We only provide free colored top panel, other colored housings are also available at additional cost.dunno why Prince J can i know re-15 is using which backbone of clevo? and can get any best price for re-15? the color choosing is it just same as the pic just the selected area got color only? This post has been edited by Prince J: Jun 13 2013, 12:11 AM |
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Jun 13 2013, 12:13 AM
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#160
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1,272 posts Joined: May 2010 From: Team ILLEGEAR |
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