Just sold out my S3 and get note2 grey today
Notice much more smooth and fast compare to S3

i am so so F back luck~ yesterday just brought note2 from maxis, few hours ago, my phone LCD suddenly hv flickering white lines at the bottom part. i ask samsung, they say is hardware faulty and warranty need 1-2 weeks.
anyone deal with samsung warranty b4? how long it takes? will it faster if i sent it to the main branch at PJ ?

ANYONE try this before? any idea can it be done??
i call maxis and they say is samsung warranty and throw me to samsung.
i just sign up plan and get the phone on yesterday 2pm

i had went over to maxis center, even have a talk with the manager. he confirm and insist that they cant do DOA for samsung note2. he suggest me direct go to samsung center at pj and make my request there. it will be higher chances to get a replacement rather than warranty repair.

it doesn't make sense that a brand new phone just 24 hours and the LCD will go faulty. for sure is hardware and manufacture problems. i 100% no drop the phone, phone no touch any water and i handle the phone with super care.
me morrow will direct go PJ samsung center and make my warranty claims.

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Added on November 29, 2012, 11:13 pmi sent an email via the samsung E warranty. below is my email:

My Samsung Note2 LCD having some light lines and flickering at the bottom of the LCD screen. this issue happen out of sudden by today 4pm. i had tried to do factory reset for the phone but still having same issues.

This is a brand new unit that i just purchase it on 28/11 which is a day ago. I purchase it from Maxis and Maxis advise me direct contact with Samsung for the warranty issues. This is totally unacceptable that such an advance and expensive device that will have such problems. i will request a new unit to be replace instead of repair the faulty unit as i don't think anyone will accept a brand new phone that purchase a day ago and became a repaired unit on the next day due to poor manufacture quality.

please look into this case seriously and update me ASAP. thank you

This post has been edited by yoshi86: Nov 29 2012, 11:13 PM

i sign up the maxis plan to get the note2 as currently the promotion for oneclub member is very worth.
and for samsung, maxis claims that the warranty not like iphone that can do it at maxis and on the spot exchange. i went few branch and they all insist me back to samsung. even the branch manager call and ask samsung branch manager about the DOA but results is negative. so they still advice me back to samsung.

sound funny that they sell the phone but they dont take responsible for it. yet keep tell me that you had check the phone upon collection and it is fine on that point of time.

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Added on November 29, 2012, 11:33 pmNow Samsung E warranty side is more funny, they ask me to wrap the phone and post over to them and yet i had to pay for the postal fees. really unacceptable service.

This post has been edited by yoshi86: Nov 29 2012, 11:33 PM

well, i agree with what you mean.
but think on another way is that, this is just a 1 day phone, it should be replace and not repair.
just imagine you go shopping mall buy a LED TV, on the spot u check is working fine. but when home, u notice the LED TV will over heat and auto turn off. when u go for warranty on next day, they tell you that we will repair for you and it will take 1-2 weeks. Are you happy with it?

many electronic items today give DOA period of 7 days. is just that they did not tell and only practice if customer request and insist for it. I know this coz i been worked in warranty department of a laptop company for few years.

haha... me morrow will go direct to Samsung service center HQ to ask for exchange.
just now when i call samsung, they tell me no such policy in samsung for 1 to 1 exchange (DOA), i reply back that person "is that samsung practise sell faulty item policy?"
that csr benggang and dunno how to answer me.

suddenly feel like SME warranty is even worse than a AP warranty.

This post has been edited by yoshi86: Nov 29 2012, 11:53 PM

of course no for repair, just a one day old unit than hv problems, i lost confidence with current unit dy and suspect this is a low QA unit
for sure i wont back to Maxis dy coz already confirm that this warranty by Samsung. thats y need to do E warranty register.

i heard b4 ppl say samsung mobile LCD quality is not good, but never thought i am the lucky one have this issues. even the maxis center ppl also tell me they never encounter this problems before.

SOP ?? what means??

oh... yeah.. i think tats the SOP but have to see case by case lo...
i am not asking something that over. i jus ask for a consumer rights only.

haha... still have to tahan and stand for it. else we r the one rugi.

well, it surprise me that they put back the unit to the box and sell to next customer, but for my case i think at least they will repair the phone before put back to the box coz now once u turn on the phone, immediately can see that the LCD have light lines and flickering.

i will be going Samsung HQ later, will see how it goes. It is quite dissapoint me that Samsung provide such poor service. i been with Apple for pass 4 years and never encounter such issues for the warranty. This time switch to Samsung and having this kind of issues. really give me bad impression on samsung device quality and service.

how long it took to charge the phone from 10% to 100% ?
do you need to modified or add any extra things at the battery side? or just buy the wireless charger will do?
mind to tell how much you brought it?

where is the global HQ that you went to? what is your phone issues?
i feel that it should be case by case basis. since mine is 1 day old phone, they should do DOA for me.
even the maxis manager help to call lowyat samsung branch manager, she advice go PJ HQ as there had higher authority and i need push and bang their table a bit then they will proceed to exchange for me.

This post has been edited by yoshi86: Nov 30 2012, 09:40 AM

for my case, Samsung care center in 1U also tell me that i am the 1st one having this issues. he say it is comment for Note/S2/S3 LCD having problems but so far for Note2, i am the 1st one.

This post has been edited by yoshi86: Nov 30 2012, 09:43 AM

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Added on November 30, 2012, 9:59 am
yes, sometime be nice cannot solve the issue - must show temper a bit.

[/quote]


wan bring a M16 there. haha~

haha.... i had prepare a voice recorder for me to record down the conversation between me and the Samsung HQ ppl. later 3pm will go over. will make some noise, get some attention and will demand to speak with higher authority on this.

my gf ask me dont too b+it+chy

This post has been edited by yoshi86: Nov 30 2012, 10:23 AM

haha... later i think you will able see me there. i will be there at 2.30pm. if you see a guy age 25+ and making noise there, i think big chances it will be me
your case is like 1 week + and if they dont want 1 to 1 exchange is still acceptable. mine is 1 day only~ it actually happen within the 24hours from the time i brought the phone.

Hope later PJ HQ wont be too crowded.

This post has been edited by yoshi86: Nov 30 2012, 12:58 PM

if you plan 1 to 1 exchange, go ASAP else you are giving them excuse to reject your request.
if just warranty repair, go pj HQ is much faster compare you pass to care center in seremban.

btw, i dont care they are crowded or not, i will ask them solve it by today for me. else morrow morning 9am i will be the 1st person they see when they open the door.