What i failed to understand is, the seller has so many customers, but failed to deal with few problems in an appropriate manner.

Do you really need to use lowyat or email to communicate? As a MAXIS dealer, you really don't have any other options?

And no, i dont think your buyers are being childish. Not at all. Even if you are on a vacation, it is not their problem. They just want their stuffs or clarification and assurance from you.

You even threatened TS after everything? Wow, what a way to run a business.