Update:

Last Wednesday, the other Boss called and informed me that my chair is ready for collection. As I am only able to collect on Saturday, so I told him accordingly. Guess what I found out on last Saturday?

Yes. I found out that my chair still not wrapped! Subsequently, I called and texted the other Boss, but he did not pick up and return my call at all!

P/s:  I was informed that the boss (long hair) runs away already and also, they still owe their staff RM3000.

I am impressed with their workmanship when I visited the factory.

What a shame with this kind of management 

Update:

On Wednesday, I followed up with the boss again and asked when I can get back my chair? If not, I am agreeable to a refund and compensation. However, there is no response until today.

I wonder how many people facing similar problem? Please contact me so we can decide the next course of action. For now, I am considering filing a consumer tribunal claim.