QUOTE(z3alousn3ss @ Jun 3 2013, 01:41 AM)
so my 11 month old RMBP has finally developed ghosting problems. it occurs when i leave safari on the screen for as short as 5 minutes. do you guys think this qualifies for a replacement?
EDIT : just saw the previous few replies. mine's an LG display so ill take it in soon!
do i need to clean out my RMBP before i send it in? or it's completely fine to leave my files with the service centre?
Yes, it should qualify as a replacement. But remember to ask for a Samsung display as a replacement. EDIT : just saw the previous few replies. mine's an LG display so ill take it in soon!
do i need to clean out my RMBP before i send it in? or it's completely fine to leave my files with the service centre?
Then, I would even advise that you ask the service centre to double / triple check for dead pixels prior to returning it to you.
QUOTE(itypewithkeyboard @ Jun 3 2013, 02:38 AM)
haha same case.
maybe u you just call machines first and ask them about the replacement and if they say they can change it for you without a fee then it would be advisable to save your files first especially you dont wanna be the next "Edison Chen" haha kidding
I would call them first thing in the morning tomorrow.
Hopefully all is okay for us.
Yes, better remove all personal files prior to sending to them. You will never know what kind of staff they have behind their closed doors. maybe u you just call machines first and ask them about the replacement and if they say they can change it for you without a fee then it would be advisable to save your files first especially you dont wanna be the next "Edison Chen" haha kidding
I would call them first thing in the morning tomorrow.
Hopefully all is okay for us.
QUOTE(z3alousn3ss @ Jun 3 2013, 08:49 AM)
thanks, ill be sending mine in for service at mac city one utama since i've had better experience with them. sent my apple tv in for replacement and they told me to collect within a week. sent me texts every 2 days to remind me to collect when i delayed as well, haha.
Agreed, Mac City is great. I personally have dealt with them before and they actually called me to remind of the repair status every few days like after diagnosis, after ordering of parts, after parts have arrived, etc which I felt is truly excellent SOP. And also, their staff is very humble with great customer-centric attitude. This post has been edited by shockk: Jun 3 2013, 09:13 AM
Jun 3 2013, 09:10 AM
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