Yes, they can actually do it without going to your house.
TM tech just need to port in your port to 4mb and TM will changes your service login id status to 4mb then all done.

Btw, have you submitted all the form to TM for upgrading to 4mb?
They will only proceed your order after you submitted the form 
If you are currently not using BB deal package, you will be getting a free wifi modem and dect phone from the technician. If not, they won't be going to your house, they will do the setting without going to your house like what i've previously told you 

Ermm, normally 3-5 days after submission of the form you'll get 4mb.
What availability did you mean?

yahoo does not own any local CDN so that's normal latency since it went straight to US. Try ping to google since they do own local CDN.

Why bother asking tmpoint pple when u have the option to email them through tm website. Use their email support which has auto generated forms to file a query to them. It'll take 1day*but make sure not during friday because they do not work on weekends*

Usually when they check, they'll ask for your homeline number. Not your address. Those asking for address will always return a not available status.

Btw, it's not advisable to haunt their techline everyday due to some lagging. It might be an international routing issue.Give it a day or two and it'll go away. Unless you can't login to streamyx totally.
I used to did that before and i've experience the worst case whereby they directly switched my 1.5meg *1meg package* to a genuine 1meg line lol.

Usually when u first got your streamyx package installed, they'll give u abit more juice to your line. 1meg package will have a connected speed at 2meg. Of course connected and true speed is different thing. Yet i could hit 150-170kbps downloading consistently.

The advise is applying to majority in here who mention calling the techline for small issues. It wont solve the problem anyway but make the situation worst in many times.


For this situation u'll need to call tmnet to check what's going on. Speedtest locally should hit above 1meg*if you are on 1meg package*. Anything belows indicates something is wrong.

It will take sometime for them to eventually upgrade it to 4mbps.

They will come for sure. For my case, they call during morning 10am.

hm.. one simple troubleshooting step u can try.
Is the adsl line splitted ? Means are u using the same line for phone and also internet line.
If yes, check the adsl line is it splitted via a dsl filter or normal filter.*Google up for difference between the look dsl filter and normal ones.*
If dsl filter, pick up the phone and check is the phone tone clean or there's some other noisy sound besides the phone tone.
If there's some noisy sound other than the phone tone, something might be wrong with the line itself.

If none u can try check the modrout itself. Though there's rare chances that it could be causing the problem. The model u provided seems to point to dlink. And seems to me dlink modrout had problem of overheating in the past on their older types. U could borrow another one from someone else to test out.*Remember to erase the password and login id after using*

If nothing helps, i suggest waiting for the technician to come to install 4mbps. No point calling tm careline for help since u already applied for an upgrade. They will give u a new modrout + dect phone for free too. Though dect phone need to go to tmpoint to collect lol...

streamyx is not suitable for ps3 online gaming due to the upload speed and the line stability...confirm will get lagging most of the time or probably get delay as well... normal surfing or video streaming is good...but for ps3 not so suitable...