I updated my 1Mbps to 4Mbps via online 1 week ago.. But my speedometer just 1.7Mbps.. They upgraded my line remotely (according to 100 cust service).. but my modem D-Link DSL-2640B modem shows

Downstream Line Rate (Kbps): 2047
Upstream Line Rate (Kbps): 511

SNR Margin (dB):Down/Up 31.1/28.2
Attenuation (dB):Down/Up 20.5/10.8

Is there anything I need to do in setting up my modem? I called 100 and report the problem, the guy just noted my case, give the ref no and told me someone will e contacting me within 24hours ... but it's >24hours already..

Help is needed here, desperately... many thanks

I also suspect technician didn't set up my port as well.. I did it online as say can save one month payment as discount

I don't have contractor as I did it online.. Otherwise it would be much easier for me.. Called 'em again.. this time a female CS answered, just tell her that my port not yet opened.. She understood immediately... She said she'll update the case.. Yest technician tried to contact me but failed..

Ok.. they set up my port to 4Mbps already... speedtest as below..



Is it acceptable? The technician said it is normal..

How to get TM to open 5Mbps port? Is it random? Any tips? Should I PM somebody for details?

Yeah.. TM net forgot to open my line to 4Mbps .. but now after complaining then only they open..

They open my line remotely.. Funny, no body came to my house.. If came then can ask to open higher port..