ANNOUNCEMENT
IMPLEMENTATION OF CREDIT LIMIT POLICY
Dear Valued Customer,
Telekom Malaysia Berhad wishes to inform that effective 1 April 2013, TM will update all its customers regarding their Telephony and Multimedia (Telephone, Streamyx, Biz Broadband, CDMA, PRI) account status regularly to help them manage their bill payment better. This exercise will be implemented in phases and will involve TM customers nationwide.
In line with this, we will be introducing a credit limit policy where we will assign a credit limit to all Telephony and Multimedia accounts (Telephone, Streamyx, Biz Broadband, CDMA, PRI). Your credit limit will appear from April 2013 bills onwards. TM will be sending out email, SMS and voice mail (IVR) notifications to alert you on the status of your account usage upon reaching 70%, 90% and exceeding 100% of your credit limit.
Following the introduction of this credit limit policy, customers are advised to make timely bill payments to ensure that the outstanding amount does not exceed the credit limit to continue enjoying uninterrupted service. We wish to highlight that TM will proceed to suspend the customer’s account if no payment is received within 24 hours upon exceeding the credit limit.
Kindly be informed that even with the implementation of this credit limit, you are advised to observe the bill due date and make prompt payment to avoid service suspension due to non payment.
For quick re-activation, please make payment at TMpoint/Telekom Authorized Dealer (TAD) or if you make the payment at other channels, please call TM Contact Centre at 100 and provide the payment reference number to expedite the reactivation. You may opt for TM Autopay facility for hassle-free bill management by registering here .
Please update your mobile number and preferred email address today to receive the latest bill update or call TM Contact Centre at 100 or visit your nearest TMpoint for any enquiries.
Click here for more details.
Thank you.
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