QUOTE(BugFace @ Apr 28 2014, 02:06 PM)
I contacted tm through email & called product & services both agreed no need for new contract or have technician to come over as its just a simple migration process. However when I went to Kedai TM they insist they will
not approve my application without new 1 year contract and a technician
must come over as well as give me a new wifi modem which I don't want. Even with the email from tm support they still won't approve it. I hope to refer this matter back to 100 for approval.
TM's Bureaucracy at its finest. A simple matter must be refer back and forth.
Edit:
Called 100 again they now insist I sign new contract and have technician over. What happen to honoring what was said previously or even by email? Its basically wasting my time to go to Kedai TM after both 100 & tm email said no need new contract or technician come over. This just pisses me off right now.
Case finally resolved. It only took some time & countless number of emails and with help of CFM. I finally received a call on Friday from a higher up at TM Jl Burmah, Penang telling me if I sign new contract the penalty is waived, I agreed provided I don't see any technician and I don't receive new modem from them. They told me my username was used by somebody else for tm wifi id so they provide me with another one but the password was suppose to be same as my Streamyx but it didn't work. I had to return on Monday to get them to reset and changed to another password which they called 100, 1st support reset wrong username I think but she quickly hangup on me

after realizing it. TM Jl Burmah staff had to called 100 again and get another person to reset properly for me.
On other topic, I didn't know TM recently changed their authorization system for Streamyx. It used to be if you type wrong username or password in dial up you can't log in. Now it seems if you type correct username and wrong password you could log in but when trying to browse it takes you to TM Captive Portal
http://10111101101.walledgarden.tm/
This post has been edited by BugFace: Jun 17 2014, 07:14 PM