Your name: suiteng
Forumer you are complaining against : chongkiat
Item being sold/bought : Samsung E600C
Original thread link: already broken
Date of transaction : 16/01/06
Amount of money involved : RM350 COD
Details of the complaint : Lied about Samsung E600c warranty from FMG.
Any extra details : Contact no : 012-300xxxx

- Sold me Samsung E600c with faulty infrared, but claim that the machine warranty 18 months ending 18/02/06. Asked me to bring to FMG to repair faulty infrared.

- I brought it to FMG, but they said the phone only have 12 months warranty which ended 18/08/05. Which means I cannot get warranty for the faulty infrared.

- Called seller -chongkiat-, he's back at hometown. Nothing can be done to fix faulty phone. Fine, continue to use without infrared function.

- After using until 23/01/06, phone goes dead. Fail to power on at all. -chongkiat- refusing to answer to call and sms.

I bought the phone after being told that it's under warranty, then found out the hard way that it's faulty and no more warranty. I just hope the forumer be honest about warranty issue.

It seems like I have thrown RM350 into longkang now since the phone cannot be used at all now.

UPDATE
I've sent the phone to Samsung service centre with the help of chongkiat, and now getting it fixed.

This post has been edited by suiteng: Feb 18 2006, 05:34 PM

So the where the seller now ???

i dealt wif tis seller b4, he's a nice guy
=)

mayb there's sum misund?
hav u inform him of tis thread?

if you've read the post, the guy is ignoring his calls and SMS

the 18month warranty is only valid if u register with them or something when u buy the phone, guess he didnt do that

Ya, the guy was nice when I deal with him. I found out that the infrared is not working when testing during COD. Then I was told that it's still under warranty so I can fix it in FMG for free.

I took it to FMG and was told that it's only 12 months warranty. So I called the seller to verify. He agreed to send me the warranty card stating 18 months warranty to me but until now, have been ignoring calls and sms.

Then it gets worst, the phone he sold cannot be switched on as well. After changing the battery, also the same, cannot switch on. I have many Samsung chargers, but all cannot charge. So I took the phone to Sg Wang there to check again, confirm the phone is faulty and need RM160 to repair.

Not to accuse him of escaping from responsibility but if he's not hiding, why ignore my calls?

Also, time passes real fast. If it's really 18 months as claimed, the warranty will end in 2 days.

If I really repair it, means I paid RM350 + RM160 = RM510 for Samsung E600c

I guess he did that coz he claimed that there's this warranty card stating 18 months.

But I checked, the IMEI and Serial number in the sticker shows only 12 months warranty (the guy shown me the database after searching in his pc, it's really 12 months only).

So, no matter how.. I will fix the phone for RM160. This phone was bought for my dad. My mom and dad supposed to be using couple phone during valentine, but this spoils it all..

Sigh.. check my trade list.. I've bought a pair Samsung E600c for my parents!!

Sent it to fix liao.. since I cannot get it warranty also.

Caught him online here.

Last Active Today, 04:28 PM

Straight PM him to come to this thread, but he didn't post any explaination.

Now he offline already...

i thought all samsung phone from FMG is 18months warranty? If not, how to check whether 18months or not? I just got a new samsung phone...wanna check if it's 18months warranty.

if i m not wrong..it only comes with 12months warranty...the extended 6 month you suppost to send the warranty card in or something...

Hello there,

It is good that you post here, tried to contact you but to no avail. I tried to call your no at 016-3812255 but can't get you.

Since i sold you the phone and received your sms i tried to sent you the warranty card and receipt i can't get you and don't have your address.


COD that time, you are required to check everything and make sure that everything works. I don't force u to buy the phone, you have a choice at that junture to back off.THE CONDITION IS CLEAR

1. I DON'T HAVE THE WARRANTY CARD AND DO NOT PROMISE THAT I CAN GET YOU.

2. INFRA WORKS BEFORE, YOU TESTED AND UR PHONE CAN'T SEND FILES TO MINE. HOW DO U DETERMINED THE PROBLEM IS BY MY PHONE NOT URS?IF U SUSPECT THAT PHONE IS FAULTY AT THAT TIME, YOU HAVE ALL THE CHOICE IN THE WORLD NOT TO TAKE IT.

BY GOOD FAITH, I WARRANTED THE PHONE IS 100% WORKING THE TIME I SOLD YOU.

WITH ALL THE CONDITION CLEAR, I DO NOT HOLD A GUN AND FORCED U TO BUY IT.

EVERY REASONABLE EFFORT SHOULD BE TAKEN CARE TO CALL ME IF I DON'T GET BACK TO U ON TIME. I STATED, I CAN'T REACH U.

IF YOU QUESTION MY INTEGRITY, I MIGHT QUESTION YOU BACK, YOU MIGHT BE THE ONE THAT CAUSE THE PHONE TO BE FAULTY TOO. SORRY TO SAY THAT BUT IT MIGHT.

The phone is used by my sister for so long without any problem and once you have it, everthing seems to turn bad. Not accusing anything but no point blaming anyone also.

You should follow up with me if coz i simply can't get you, my dear.
IF YOU QUESTION MY INTEGRITY, I GOT PROVE THAT THE WARRANTY IS INDEED PROVIDED BY FMG.

I STATED VERY CLEAR AND DO NOT PROMISE THAT I CAN GET THE WARRANTY CARD FOR YOU.COZ I MIGHT HAVE LOST IT.

I will scan all the warranty card and post it here tommorow.

P/S:I can't be online all the time coz i don't have the access. I will reply when i got time.

A NUMBER OF PEOPLE DEAL WITH ME BEFORE, CHECK WITH THEM, I DO NOT SELL FAULTY PHONE TO THEM BEFORE.

Quote"I took it to FMG and was told that it's only 12 months warranty. So I called the seller to verify. He agreed to send me the warranty card stating 18 months warranty to me but until now, have been ignoring calls and sms"

I don't received any of your call other that informing the phone is faulty.I tried to call u but can't reach u.

Make ur statement clear before you post.

I certainly want to resolve this issue with you in a good manner.

Wait for tommorow and i will post my proof here, then only you answer ok?

What i will post is,
ORIGINAL RECEIPT, WARRANTY CARD



This post has been edited by chongkiat: Feb 16 2006, 06:18 PM

read both parties statement, and the facts shows that the seller are not guilty...

so mister thread starter, wanna add some more?

Dear seller, did u asked the thread starter to bring the phone to FMG?

Don't judge too early, listen to both party first

not on anybody side but if the infrared is not working at the time of cod
then
how come u say u warranted tat the phone is 100% working at the time u sold to her ?

and why u keeping the warranty card and the reciept?
arent they suppose to go to the buyer?

Samsung phone mana boleh send and receive files of other phones via infrared?
U must use Samsung's PC suite to transfer files from your COMPUTER and vice-versa...

-tried it before.infrared samsung-sony ericcson----> infrared failed...

Let me remind you of our conversation. I have tested to infrared stuff from my Samsung D500c to Samsung E600c. Cannot work.

Me : So this is still under warranty?
You : Yes, 18 months from FMG.
Me : Means I can claim warranty from FMG to fix this phone if anything happens?
You : Yes
Me : If I can get the infrared fix in service centre, then I dun mind buying this.
You : OK

So I bought it with a promise that it's still under warranty.


Yes, you did not promise that you will give me one coz you said I just need to show the FMG sticker at the back of the phone to the service centre and they will fix it.

So fine, I shown it to them just to know that the warranty is 12 months, NOT 18 months as claimed by you. Means warranty over and cannot be fix.

I've sms you to ask you to find the FMG warranty card which YOU CLAIMED it have 18 months warranty. But you told me you're back at hometown and need some time to search.

Why you give me 7 days personal warranty when you know that you won't be in KL during the 7 days duration?


I did not say that you force me to buy the phone. As you said, the infra works before. It doesn't mean it's still working at the time you sold me the phone.


My phone is on 24 hours a day, and this is a dedicated phone to be used in LYN trades involving bulk and garage sale. Why there's no miss call from you when you claim that you tried to contact me?


I did not say that the phone is not from FMG. I just wanna verify why you claim that it is still under warranty when it is not?

I have been lenient, I only contacted you again when big problem occur which is when the phone cannot be switched on at all.

Yup, the infrared confirmed faulty at the time of COD coz I tried to infrared contact details from Samsung to Samsung.

He said he cannot find it, but will try to find it later. At that time, he gave me 7 days personal warranty so that I can contact him if anything happens.

I contacted him within the 7 days personal warranty, but he's back in hometown and cannot do anything.

Dear seller, why give 7 days personal warranty if you know that you won't be in KL during that period?

Samsung to Samsung wo..

I tested with D500c, E700c, and my mom's E600c. All also cannot jalan.

But from my D500c to my mom's E600c, can jalan. Means the phone chongkiat sold to me have a faulty infrared and confirmed that it's faulty during COD. I accepted it coz I thought can warranty, end up can't.

Now the problem is not infrared. The phone is dead now, cannot be switched on at all.

Nope, to be specified, bring it to authorized FMG service centre.

Another thing I want to point out :

Why when I call using my cellphone, nobody answer.. when I call using my office phone, the seller answer and then keep quiet after hearing my voice?

samsung phone can send infra to another phone infra you have to send it to pc then from pc send it to another phone

don't know why but it was design this way i think

This post has been edited by steven437: Feb 17 2006, 12:08 AM

*cough* that's weird

I read both side of the story.........

Hard to judge who is wrong or right

now if the seller wants to do biz in LYN again in future i feel tat he better come out and settle this thing once and for all by paying part of the repair cost

so fellow forumers wat say you guys??

the seller and buyer both of them hav some rite and wrong

now we only want to settle this episode amicabally so everyone will be happy

i personally feel tat the seller should pay some of the cost of repair

how much is up to the seller or you guys suggest

for a start i propose rm50.00

eh hello, u nvr call using ur handphone.
my phone is on 24 hours, now why don't u call???

Read the attached files clearly, u go to FMG and they tell u 12 months warranty that is your business.

My warranty cards says 18 months and u r cheated by FMG, what business it gotta do with me????

obviously u read this thread, i am waiting for your call...

the warranty expired 18 Feb, u call me get it today. I DEFINATELY WANT TO SEE U PERSONALLY...........




Attached File(s)
 samsung.zip ( 152.09k ) Number of downloads: 30

I tried to call u....

0163812255 cannot reach u...

What u got to say???

IF YOU WANT BETTER BE FAST, WARRANTY EXPIRING 18/2...

My phone keeps log for 2 weeks, i welcome anyone to come and check to verify......
office phone i dunno which is urs....

I obviously want to solve it ambically, but hello since when i lied about warranty?

I even told viking, i dunno if i can get the warranty card for him when he wanna to purchase him, coz the phone is not mine and i don't keep the warranty card.

QUOTE:- Sold me Samsung E600c with faulty infrared, but claim that the machine warranty 18 months ending 18/02/06. Asked me to bring to FMG to repair faulty infrared.



YES,where else u expect me to ask u to go when i got warranty card and receipt stating 18 months warranty and it is from FMG.

If i were u, i will ask my lawyer to sue FMG for lying....

Get the facts right before saying i lied about warranty coz that is DEFAMATION ok?

Everything here is recorded and if u keep shouting i lied i lied, i reserve a right to take legal action.

This post has been edited by chongkiat: Feb 17 2006, 09:35 AM

Obviously, I'm online, but I am not monitoring this thread so don't make conclusion so fast.

Damit, just realized that you posted my number a few times over here and it's wrong.

HOW CAN YOU GET MY NUMBER WRONG WHEN YOU CAN CONTACT ME VIA CELLPHONE DURING COD TIME!!

I DID NOT ACCUSE FMG FOR LYING.

Your warranty card is not even filled up, how to get the 18 months warranty leh!

I'm calling u now.

UPDATE: Sui Teng just called me.

we will try to solve this. will keep u all updated.

1. The phone wasn't sent to FMG but third party shop.

we might have issue here, coz no body is going to honour the warranty except for FMG..

How???

Consider the problem partially solved.
I understand that it's just a misunderstanding so now try to solve it the peaceful way.

P/S: I went to 2 authorized FMG service centre before deciding to bring it to third party shop. Just to clarify that I did not go directly to third party shop.

This post has been edited by suiteng: Feb 17 2006, 10:29 AM

And bloody FMG sent her for spin.

call SAMSUNG Malaysia straight, they say 18 months warranty.confirmed.

i suggest bring back the phone out from ur friend shop and get it repaired at FMG for free.....

repair supposed to be free, i don't see any reason we pay a single cents for it.

And I F*** the Samsung Times square for telling only 12 months warranty. Incompetence Staffs..

It seems tat the buyer got to act fast b4 the expiry goes off on 18/2 that is tomolo

so the ball is at the buyer's feet

go and collect the warranty card and quickly shoot to Times Sq and show the damn phone to them quick.

nvm about the unfilled card . the sticker at the back of the fone can verify the month of purchase

seller pls let the buyer knows who you f*** and the buyer can go straight to deal wif the f***ed guy/gal. this way you would not waste precious time in finding the right p.i.c

hope this can solve your problems

i dont like to see fellow forumers here quarrel for nothing

PEACE PREVAIL

Yup yup.

chongkiat is sending the card over to my office right now. Hopefully I can get it settled first thing tomolo morning (18th Feb) phew...

Luckily I wasn't for the power up problem, it appears that the keypad or something like that got problem which is why I cannot power up. But they ordered already the spare part to fix my phone.

Anyway, make the story short, I manage to reason with the repair guy and get back my phone without being charged.

This time I will be bringing the warranty card straight to the service center at berjaya, and will smack it to their face

send the fonr today cause FMG TS may not entertain last minute claim

Yup, he's on his way here. And I will send after my meeting. Hopefully can make it before the service centre close.

How about we all go with suiteng and smack the FMG staff at Times Square, each person a smack in the butt?

Hope this matter is resolved peacefully

This post has been edited by gck: Feb 17 2006, 10:44 PM

I told sui teng already, if FMG says 12 months warranty again, i am gonna sue them off,

anyway i called samsung malaysia and their customer service is superb, i told them FMG told me only got 12 months warranty, samsung quickly say they will call me back. indeed they called within 15 mins time and confirmed it is 18 months warranty.

I sent over all the nessasary doc to sui teng and she will go and claim the warranty today.

The is no reason FMG not to honour the warranty tommorow (18/2), coz they are legally obliged to honor the warranty.

Hope this matter is resolved peacefully.

wow..samsung phone so mafan lucky LG customer service and warranty not like this

so whats the status now>
hope u get ur phone fixed

Hi all, update on status.

Yesterday went to samsung service centre in Berjaya Times Square again, give the phone to the same person again. This time I've shown them the warranty card stated 18 months at the back. He cannot deny it, he then test the phone again.

I complain that sometimes after off it, it's hard to power up. The third party shop just fixed the keypad there (according to the technician, he just dusted the keypad) and told me that the keypad is a bit faulty that's why power button failed to work. So I request to fix it or change the keypad or something.

The guy's attitude is very teruk la, didn't even look at my face when talking to him coz he malu already ma.

I saw a lady there, around late 30s, so I called her. Then I ask her who is the person in charge there. She said it's her wo. Ok, then I told her why was I told that this phone only have 12 months warranty. She said all Samsung phones confirm have 18 months liao without fail.

Ok, I told her that I was taken for a spin by this young guy who is holding my phone. Then she said he's new, so any mistake please be forgiven etc etc. Fine lor... he's new ma.. forgive him lo..

The phone is expected to be ok next week. So we'll see how.

Lucky I bring my laptop there also, coz after work ma. Can show him that I can't sync the phone with my laptop on the spot, so cannot deny that the infrared is also sot sot.

Thanks and glad this problem is resolved peacefully.
I would like to apologised for any misunderstanding caused.



Apparently after this incident, Samsung should buck up with training of their staff.This kind of customer service is really poor. And the thing is whole world knows that FMG samsung has 18 months warranty..

hi bro,
you are a responsible forumer
hope more ppl can emulate you
thanks for the happiness of all here
bravo to mod

ok, I went back to check on my warranty card. It is written on the card that to enjoy the extra 6 month warranty, I have to send in the warranty card within 14 days after purchase of the phone....Anyway, the warranty card already been torn and kept by shop. I assume they are going to send it for me.

My point is, who is right now? All samsung phones now have 18months warranty or MUST send the warranty card only have 18 months?

err.. can mod/thread starter close the thread now??

Problem solved, so I'll close this thread. For any discussion about FMG warranty, please make your own thread at phone discussion there. tqtq