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 Hidden contract for Digi Broadband, Be careful

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roy918
post Sep 9 2012, 12:36 PM

On my way
****
Senior Member
558 posts

Joined: Jan 2003
From: HELL
QUOTE(badai @ Sep 8 2012, 05:15 PM)
I registered for digi discover day on july. the cs girl said, no contract and can terminate anytime. but need to pay RM50 upfront which will be use to deduct my bill EVERY MONTHS.

so what can you understand from that? if my bill is RM30 per month than it will deduct it for 1+ months. RM30 for first month and RM20 for second month. right?

WRONG!

your RM50 will be use to deduct your bill over 5 months. on your first bill, you will be charge for OTHER CREDIT AND CHARGES for RM47. which RM10 is for stamp duty and maybe another RM34 top be carry over for the next 5 months.

first, this is postpaid not prepaid, they can collect deposit, but not advance payment like prepaid. as i assume my advance payment will be used within 2 months, I really don't mind at that time.

so they not only collect advance payment for nothing, but they use it as leverage to make you stay with them for 6 months.

beware.
*
Have you ever read the T&C before sign up? doh.gif doh.gif
Where is the RM50 upfront charge in your bill? Could it be a part of that RM37 "prepaid payment" you mentioned??

Taken from here
Notes:
QUOTE
*Price is inclusive of Auto Billing rebate of RM5/month and an additional discount of RM3/month over the next 12 months.
This promotion is applicable to first-time customers only.
RM50 upfront payment is required and will be refunded in the first 5 months after activation.
A non-refundable RM100 registration fee is required for modem plans.
After 7pm, speed will be throttled to 128kbps and P2P will be blocked.
Fair Usage Policy applies.pplies.


Clearer "sentece" on how that RM50 upfront payment to be returned to you in here:
QUOTE
Notes:
All Monthly Subscription Fees depict prices after Auto Billing rebate of RM5 (upon Auto Billing subscription). Auto Billing is not activated automatically. Rebates are applicable for the first SIX (6) months of subscription only.
An upfront payment of RM50 is required and will be refunded within the first five (5) months (RM10/month x 5 months) after broadband activation.

A non-refundable registration fee of RM100 is required for subscriptions with modem.
Likely average speed for Discover Day: 700Kbps/200Kbps (download/upload), from 7am - 7pm only.
From 7:01pm – 6:59am, the speed for Discover Day will be throttled to 128Kbps. P2P services will be blocked.
Fair Usage Policy applies.


This post has been edited by roy918: Sep 9 2012, 12:37 PM
roy918
post Sep 10 2012, 09:53 PM

On my way
****
Senior Member
558 posts

Joined: Jan 2003
From: HELL
QUOTE(badai @ Sep 10 2012, 08:20 PM)
i can terminate now, but they already charge my credit card for that mystery RM37 since i opt for auto payment. as i said, it's "hidden contract". terminate and might lost RM37.


Added on September 10, 2012, 8:40 pm

no, i didn't read anything. i just asked if i can terminate at any time and she said can because the line has no contract.  she said the RM50 will be use to pay my bill. she didn't say it will be use to pay for the next 6 or 12 or 13 months.  this all seem to be correct, the RM50 was used to pay my bill. it's all used up in the first bill because my first bill is more than RM50 after the mysterious RM37 charge.

the issue are:
1. i was told there is no contract and can terminate anytime. that is the keyword. she should tell me i will lost my advance payment if i terminate within 6/12/13 months. she failed to mention that. i wasn't told about the RM10/month x 5 months deal.
2. i was charged unexplained RM37 in first bill
*
1st bill suppose to be pro-rated monthly subscription (RM23.95 in your case) + RM50 upfront payment = RM73.95
Was your first bill higher than RM73.95?? I bet NO.

Why RM37??
RM50 (upfront payment) - RM10 (upfront payment refund for first month) - RM3 (additional discount) = RM37.

Digi is not even charging you full RM50 upfront payment.

 

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